As the first dedicated Mid-Market Sales Manager, you'll own revenue performance, develop sales talent, and enhance pipeline generation in New York City.
Renewals Manager EMEA - India based
📜 Description
- Lead and mentor a team of Renewals Representatives to achieve business targets.
- Recruit, develop, and retain high-performing team members through effective coaching.
- Collaborate with EMEA Renewals leadership to align and execute sales strategies.
- Drive retention by identifying renewal risks and partnering with Customer Success.
- Build strong relationships with key customers, partners, and distributors.
- Deliver accurate forecasts and communicate performance to senior leadership.
🛠️ Requirements
- 5+ years of experience leading virtual teams in a sales environment.
- Experience leading a renewal or inside sales team with high volume accounts.
- Degree in business, sales, marketing, or related field; or relevant work experience.
- Proven track record of sales attainment and leadership in a matrixed environment.
- Strong understanding of subscription-based business models.
- Excellent communication and negotiation skills.
- Strong analytical and operational leadership skills.
✨ Benefits
- Remote-first working model with flexibility.
- Employee-led diversity and inclusion networks.
- Annual charity and fundraising initiatives.
- Global employee sustainability initiatives.
- Global wellbeing days for employees.
Full job description
Role Summary
At Sophos, we protect people from cybercrime by developing powerful and intuitive products and services that provide the world's most effective cybersecurity for organisations of any size.Team Leadership
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Lead and mentor a team of Renewals Representatives, providing sales leadership, guidance, coaching and accountability to achieve business targets.
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Recruit, develop, and retain high-performing team members through effective coaching, recognition, and career development.
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Lead performance management through individual learning plans, performance feedback, and career development discussions.
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Address performance concerns in a timely and appropriate manner by identifying leading indicators and partnering with relevant internal stakeholders to support improvement.
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Develop succession plans and workforce plans to ensure ongoing business continuity and future growth.
Strategic Planning, Retention and Expansion
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Collaborate with EMEA Renewals leadership and Sales counterparts to ensure effective alignment and execution of the joint sales motion.
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Contribute to regional revenue strategy, identifying opportunities to improve process, enhance revenue outcomes and build capability across the region
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Drive retention by identifying renewal risk and partnering with Customer Success, partners and distributors to proactively mitigate risk and maximize renewal rates
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Drive expansion by identifying upsell, cross-sell and growth opportunities throughout the renewal lifecycle across the existing customer base.
Customer and Partner Engagement
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Build and maintain strong relationships with key customers, partners, and distributors to support customer retention and growth objectives.
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Partner closely with regional Sales teams and the extended ecosystem of distributors and channel partners
Forecasting and Planning
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Deliver accurate weekly, monthly and quarterly forecasts.
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Effectively communicate forecast performance, risks, opportunities and action plans to senior leadership
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Demonstrated experience managing renewal pipelines, forecast governance, risk identification, and business reviews across multiple segments and territories.
Process Improvement
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Continuously evaluate and improve renewal processes to enhance efficiency and customer experience. [
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Support the development and execution of automation initiatives that improve scalability and operational effectiveness.
What you will bring:
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Demonstrated success leading virtual teams with 5+ years of exceptional direct people leader experience
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Experience leading a renewal or inside sales team, processing both high volume / high value accounts.
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Degree in business, sales or marketing, or related field; or relevant work experience.
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Proven track record of sale attainment and people's leadership in a matrixed environment.
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Demonstrated success managing and growing renewals or sales teams with a heavy focus on recurring revenue / ARR.
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Strong understanding of subscription-based business models.
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Previous and proven leadership experience, including first line management experience.
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Excellent communication and negotiation skills.
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Languages are a plus, English – written and verbal – fluent; and another language would be beneficial
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Strong analytical and operational leadership skills with proven ability to leverage data, dashboards, and business insights to drive performance, forecast accuracy, retention outcomes, and team productivity
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Experience in cybersecurity is a plus.
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Highly collaborative, entrepreneur mindset who has the skills to build partnerships internally & externally
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Self-motivated and a have a burning desire to exceed targets with a commitment to excellence.
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Coachable, with a learning mindset and willingness to put team over self, sharing credit and acknowledging others
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An excellent communicator and collaborator, able to motivate and inspire others.
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