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Engagement Manager - Data as a Service

🕒 3 days ago
📍 🇺🇸 New York - Hybrid💰 $200k - $320k / year🎹 Mid-level🤝 Customer Success Manager💼 Full-Time
Customer SuccessAccount ManagementConsultingEnterprise Accounts
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📜 Description

  • This is a founding Engagement Manager role, built around depth rather than breadth.
  • You will own a small number of strategic frontier-lab and enterprise accounts, each running many projects at once.
  • You own revenue and customer value on those accounts, keeping delivery aligned to agreed upon specifications, and making sure delivered work gets accepted and becomes recognized revenue.
  • Your main focus is post-sales: keeping deliveries on track and acting as the main point of contact for Sales across everything happening on the account.
  • An Account Executive comes to you for the whole picture rather than tracking down a different Technical Delivery Manager for each project.
  • You also stay close to deals in pre-sales and pipeline, since new opportunities arrive constantly and you and the Account Executive share the account throughout its life.

🛠️ Requirements

  • 5+ years in customer success, engagement management, account management, or technical consulting in a data-driven or technical environment
  • Experience as a founding or early customer-facing owner who built the customer motion at a company rather than inheriting one. We will ask what you built and what you deliberately chose not to build
  • Experience owning accounts with significant revenue, and a clear point of view on what good looks like and how you measured it
  • Demonstrated experience managing scope or specification change with a customer during active delivery, not only handling escalations after the fact
  • Track record of driving adoption, consumption, and expansion in complex enterprise accounts
  • Experience in a shared ownership model with Sales or Account Executives
Apply Now

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