Senior AI Growth Strategist CRM (m/f/d)

Company Description

 

Job Description

At SIXT, we are rethinking how CRM works from the ground up — moving from manually operated campaigns toward an AI-powered agent network that handles segmentation, content, personalization, and orchestration autonomously. We are at the beginning of this journey, and we are looking for people who want to help build it. As Senior AI Growth Strategist CRM based in Lisbon, you will be part of a CRM team split between Lisbon and Munich. You will shape the AI roadmap that takes our CRM to the next level, uncovering the growth opportunities that make every customer interaction smarter, faster, and more relevant, and the way we work more efficient. This is a role for someone who wants to know our product inside out, sees every touchpoint through the customer's eyes, and wants to dig into the technical foundation of our CRM to make it better. Someone who has the operational curiosity and AI drive to turn that understanding into autonomous systems that work. Sound like your kind of challenge? Join Team Orange.

YOUR ROLE AT SIXT

• You shape our AI roadmap for CRM. Spotting the biggest growth opportunities, weighing and prioritizing them and turning them into agentic solutions that make our CRM more efficient, more effective, and more impactful for our customers
• You analyze our current technical CRM setup — where data originates, how audience logic is constructed, what creates friction in the process — understand its dependencies and limitations, and improve it. Replacing manual processes with agents, so human effort goes into strategy, not execution
• You work closely with your CRM colleagues to understand their use cases, needs, and requirements, so the tools and agents we build fit real day-to-day work. And you onboard the team so the solutions are adopted and used with confidence
• You work with Tech, Analytics, and Product to enrich the CRM data catalogue for better segmentation signals, richer personalization inputs and fewer blind spots
• You bring the customer's perspective into everything you build, understanding what our customers truly need and which data signals matter, so our agents make decisions that are relevant to the people on the other end
• You build the AI agent network that powers CRM across the team. Agents that decide when to reach out, through which channel, and with what message, and that test and optimize their own performance. Designing the logic for segmentation, content generation, personalization, and orchestration so the system runs and improves autonomously

YOUR SKILLS MATTER

• Experience You bring 3+ years in MarTech or Marketing Automation — ideally from a mobility, airline, or travel and hospitality company — and you can point to measurable outcomes you personally drove
• Product & Customer Understanding You are eager to understand our product in depth. You bring a customer-centric mindset and the ability to translate customer needs into meaningful data signals.
• Technical Understanding & Operational Curiosity You are drawn to understanding how things actually work beneath the surface and use that understanding to build better, faster, more autonomous systems
• AI Problem-Solving & Innovative Thinking You actively use AI coding and automation tools such as Claude Code to build real things — agents, pipelines, tooling — not just to speed up existing tasks but to replace them entirely with smarter systems. You think big and bring creative, unconventional, agentic ideas to the problems you take on
• Strategic Judgement & Prioritization You make clear, well-founded value-driven decisions. You weigh impact against effort and risk, sequence initiatives into a roadmap, and bring stakeholders along. You can show how your decisions moved the needle.
• Bias for Action You value speed over perfection. You start from an MVP, ship, measure, and iterate. You are energized by ambiguity and always looking for the next problem before being asked

WHAT WE OFFER

• The SIXT Lisbon Experience Two of Lisbon's most exciting hubs — Factory Lisboa in Beato and ARTs Lisboa in Parque das Nações — are where you'll find your new home base. Expect a fast-paced, international atmosphere where ideas flow freely, people genuinely look out for each other, and no two days feel quite the same

• Community & International Environment Join a truly global workplace with colleagues from many nationalities. Regular team events, community activities, and inspiring talks with internal and external speakers make our Lisbon hubs more than just an office

• Flexibility & Modern Work Setup Benefit from a hybrid working model with two office days per week and flexible working hours. Our modern offices are designed for collaboration while allowing you the flexibility to work in the way that suits you best

• AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve

• Time Off & Wellbeing Enjoy 28 vacation days per year, an additional day off on your birthday, one volunteer day annually, and private health insurance that also covers your spouse and children free of charge

• Everyday Benefits Receive a yearly Coverflex allowance and a daily meal allowance to make life a little easier every day

• Employee Perks Get exclusive rates on all SIXT services, with special discounts extended to your family and friends. Because great perks are even better when you can share them

   

Qualifications

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!