Product Success Specialist, Virtual Agents

ServiceTitan's AI Specialist is a high-impact, customer-facing role focused on maximizing customer value through the Virtual Agents product.

Description

• Own the end-to-end onboarding experience for new Virtual Agent customers.
• Run tailored product demonstrations using customer data to show value.
• Drive high-quality usage of Virtual Agents and track adoption metrics.
• Manage a book of business with a focus on retention and customer health.
• Handle first-level configuration questions and troubleshoot issues.
• Serve as the voice of the customer, providing actionable feedback to Product.

Requirements

• 2–4 years of experience in customer success, account management, or solutions engineering.
• Track record of owning the post-sale relationship: activation, adoption, retention.
• Comfort with technical configuration and troubleshooting.
• Strong communication skills to simplify complex concepts for customers.
• Data-driven mindset to prioritize time based on adoption metrics.
• Self-starter thriving in a fast-moving, ambiguous environment.
• Experience in the home services industry is a strong plus.
• Proficiency in Salesforce or similar CRM tools is a plus.

Benefits

• Company-paid medical
• Dental
• Vision with 100% employer paid options
• FSA and HSA, 401k match, and telehealth options.
• Parental leave and support, up to $20k in fertility services.
• Surrogacy and adoption reimbursement, on-demand maternity support.
• Pet insurance, legal advisory services, and financial planning tools.