Customer Advocacy Associate II
As a Customer Advocacy Associate II, you will leverage empathy and product expertise to resolve complex customer complaints and drive continuous improvement within the Customer Advocacy and Retention team.
On behalf of WorkforceTech Client #1, SD Solutions is looking for a talented Call Scheduler to engage with existing paying customers proactively.
In this role, you will make outbound follow-up calls to active customers, build relationships, offer free training sessions, and help them maximize the value of the Connecteam platform. You will act as a helpful guide, ensuring customers feel supported and discover new ways to use the system effectively for their daily operations.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
Requirements:
About the company:
A B2B SaaS platform that gives frontline businesses — restaurants, retail chains, cleaning companies, laundries — a single tool to manage their hourly workforce. Features span time clocks, shift scheduling, PTO policies, payroll exports, digital forms, checklists, and permission-based roles for both desktop and mobile use.
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