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Senior Manager, Strategic Technical Consulting

🕒 11 days ago
Technical ConsultingSolutions ArchitecturePost-sales ImplementationERP Systems

📜 Description

  • Lead and develop the Strategic Technical Consulting team, focusing on coaching and performance management.
  • Own post-sales technical implementation for Ramp's largest accounts, ensuring quality and timely delivery.
  • Collaborate with Customer Activation to co-own activation milestones and enhance customer experience.
  • Serve as the terminal escalation point for complex technical challenges and delivery issues.
  • Define the Strategic delivery model, including scoping standards and quality benchmarks.
  • Utilize operational rigor to forecast capacity and balance workload across accounts.

🛠️ Requirements

  • 8+ years in technical consulting, solutions architecture, or professional services with enterprise accounts.
  • 3+ years managing individual contributors and team-level outcomes.
  • Proven track record in post-sales implementation for large, complex customers.
  • Deep fluency in ERP and financial systems such as NetSuite and Oracle.
  • Ability to assess and guide technical solution design at enterprise complexity.
  • Executive-grade communication skills for interactions with CFOs and Controllers.

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Weekly coffee stipend
  • 100% medical
  • Dental & vision insurance coverage for you
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