🕒 2 days ago
Lead the strategic and day-to-day operations of the Household Reuse and Recycling Centre and Waste Transfer Station, ensuring safety, efficiency, and compliance with environmental regulations.
General Support Senior Manager
🕒 4 days ago
Customer Support OperationsClerk SupportSupport MetricsQuality Assurance
📜 Description
- Manage day-to-day operations for customer and clerk support teams in India.
- Monitor and improve support metrics, including handle time, first reply time, and customer and clerk satisfaction.
- Identify support process bottlenecks and implement improvements.
- Optimize support agent resources, tools, and licenses.
- Coordinate fraud prevention strategy with Fraud and Risk teams.
- Partner with local stakeholders and help standardize global performance metrics and quality assurance.
🛠️ Requirements
- Experience in managing complex, large support teams with some commercial overlap/exposure
- Exposure to “0 to 1” situations where the candidate had built a team or processes from scratch
- 7+ years of experience working in Operations of high-growth startups
- Advanced use of G-sheet/Microsoft Excel and comfort with analytics
- Bachelor degree in Business Administration, Economics, Finance, Accounting, related fields
- Exposure to regional roles
- Experience in managing BPOs
- Experience in specific large scale SAAS projects (e.g. migration to a new CRM)
- SQL basics desired
✨ Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- Pension Fund
- Company-funded employee life and disability insurance
- 20 days vacation, unlimited sick leave
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Headphone benefit
- Home office equipment allowance and wellness perks
- Catered Lunch
Full job description
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Senior Manager of General Support - India will be responsible for managing the day to day operations of all Customer and Clerk support teams in India. In this role, they will monitor and improve support metrics (e.g. average handle time, first reply time, clerk satisfaction and customer satisfaction) and make sure that the teams are effectively supporting the experience of our customers in the country. Additionally, they will forge strong alliances with key stakeholders such as the Country Manager and Commercial Director in India, making sure that each team is performing according to local expectations. Additionally, this role will push for standardization of global metrics and initiatives (e.g. align a common cross-country approach for support agent QA ratings), seek for optimization of resources (e.g. tools and licenses cost), and product improvements. This role will be instrumental in the new Global Support Ops organization.
At PayJoy, we transform lives by unlocking access to the modern financial system. Your role will help empower underserved individuals to step into a brighter financial future.
Responsibilities
Requirements
Benefits
Similar jobs
Search more Operations Manager jobs
🕒 3 days ago
Leads supplier master data operations end to end, ensuring accurate, verified supplier records for purchasing and payment while managing service delivery, controls, team performance, capacity, and operational improvements.
Manager, Government Affairs & Public Policy - Japan
🕒 3 days ago
Cohere👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 3 days ago
Lead Cohere’s government affairs strategy in Japan, shaping AI policy and advocacy, building relationships with government stakeholders, supporting public-sector growth, and overseeing external partners and lobbying compliance.
📍 🇯🇵 Tokyo - Hybrid💼 Full-Time🎙️ Leadership⚒️ Operations Manager📢 🇯🇵 Japanese Required📢 🇬🇧 English Required
🕒 3 days ago
Coordena a operação e manutenção de infraestrutura de sites, acompanhando equipes de campo, garantindo a continuidade dos serviços e liderando a resposta a incidentes e melhorias operacionais.
🕒 3 days ago
Oversee multi-site retail operations across a regional store portfolio, developing store managers and teams while driving sales results, customer service, expense control, recruitment, and high standards of store presentation.