European Service Manager
Leads and develops European field service operations, overseeing contract delivery, team performance, customer relationships, and commercial results while building scalable processes across multiple countries.
Lovisa is fast-fashion Retail
Lovisa is global, and its growth is infectiously energetic
See us at careers.lovisa.com
Locations: Canterbury, Eastbourne, Maidstone, Hastings, Westwood Cross, Tunbridge Wells, Ashford Outlet (soon)
Do you love the retail hype, and fashion is for you? Then apply today and join the jewellery and hair accessories market leader - Lovisa.
Responsibilities:
Managing all stores assigned within your region
Coach, develop and motivate your team
Lead your Managers in all aspects of store operations
Achieve monthly retail budgets and manage expense control
Controlling shrinkage by coaching your teams to manage within stores
Oversee management and recruitment of store teams, rosters and control of wages
Promote customer service excellence and identify areas of opportunity to improve customer satisfaction
Visual merchandising and ensuring store presentation is of the highest standards
Attract, recruit and induct new team members and promote a strong focus on succession planning within the teams
To be successful you will have:
Multi-site management experience for a fashion retailer
Ability to perform in a fast-paced, high volume retail environment
Strong people management skills and thorough understanding of performance management
Excellent planning and organisational skills
Strong commercial awareness and a proven track record of delivering results
Exceptional communication skills
A strong passion for retail, customer service and fashion
Lovisa will offer:
Competitive salary with bonuses and incentives
Great career opportunities
Exceptional product discounts
If this sounds like you, then express your passion and interest and apply today!
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.
#INDHP
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