As a Customer Engineer, you'll drive technical engagement for high-growth accounts, focusing on scalable programs and tools to enhance customer experience and reduce friction.
Scaled Support Specialist
📅 Jun 18
API TroubleshootingTechnical SupportDeveloper CommunicationProblem-solving
📜 Description
- We're looking for a Scaled Support Specialist who lives at the intersection of deep technical troubleshooting and exceptional human communication.
- You'll be the front line for developers integrating with OpenRouter's API — diagnosing complex issues across dozens of model providers, untangling new edge cases, and making sure every developer who reaches out feels
- This is not a scripted helpdesk role.
- Our users are highly capable engineers building the next generation of AI applications, which means the problems they bring to us are complex, nuanced, and frequently novel.
- You'll encounter issues daily where there is no runbook.
🛠️ Requirements
- 4+ years in a technical support, developer support, solutions engineering, or similar role — ideally supporting an API or developer tools product
- Exceptional troubleshooting instincts
- Strong API fluency
- Proficiency in at least one scripting language (Python or TypeScript)
- Excellent written communication
- Comfort with ambiguity
- Genuine passion for AI and LLMs
- Familiarity with the OpenAI SDK / Chat Completions API format
- Experience with AI/ML frameworks like LangChain, LlamaIndex, or Hugging Face
- Experience with observability tools (logging, tracing, metrics)
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