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Customer Support Specialist

🕒 24 days ago
Customer SupportEmail CommunicationChat SupportCollaboration

📜 Description

  • Deliver accurate, efficient, and high-quality support across all channels (email and chat — no calls!) while ensuring a professional and customer-centric experience.
  • Stay informed about product features, updates, and internal processes to provide timely and relevant solutions.
  • Collaborate closely with Product, Tech Support, Deliverability, and other internal teams to resolve issues and manage escalations.
  • Proactively share ideas and contribute to process enhancements to elevate customer and team experiences.
  • Take ownership of specialized areas and lead related initiatives with accountability.
  • Mentor junior colleagues by sharing knowledge and fostering a culture of collaboration.

🛠️ Requirements

  • Fluency in English, both written and spoken.
  • Proven customer support experience, ideally in a fast-paced tech or SaaS environment (above 1yr).
  • Strong ownership mindset—take responsibility and deliver results.
  • Maturity and reliability—able to work independently and prioritize effectively.
  • Excellent communication skills—clear, empathetic, and professional in all interactions.
  • Problem-solving ability with attention to detail and a proactive approach.
  • Flexibility to adapt to changing situations and customer needs.
  • A long-term mindset—looking for a stable role where you can grow.

Benefits

  • Unlimited learning budget for self-improvement after 3 months.
  • Private health insurance.
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