As an Account Expert at Omnisend, you will drive customer success by developing strategies for merchants, onboarding new clients, and providing proactive guidance to enhance their digital marketing efforts.
Account Expert (South America)
🕒 19 days ago
📍 South America - Remote💰 €1.5k / month🥁 Junior🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇪🇸 Spanish Required💼 Full-Time
Customer SuccessDigital MarketingE-commerceProblem-solving
📜 Description
- Establish yourself as a trusted advisor for Omnisend's top tier customers.
- Proactively develop strategies to increase revenue through digital marketing.
- Onboard new clients, assisting with contact migration and campaign setup.
- Provide strategic advice and respond to client questions in a timely manner.
- Regularly review customer dashboards and address any open issues.
- Keep merchants updated on product releases and new features.
🛠️ Requirements
- 1-2 years of customer success-related experience.
- Understanding of digital marketing metrics and trends.
- Proven track record of creative problem-solving.
- Fluency in English and Spanish.
- Excellent communication skills via various channels.
- Strong time management and independent working ability.
- Familiarity with tools like Slack, Zoom, Intercom, and Hubspot.
- Experience in e-commerce, SaaS, or marketing is a plus.
✨ Benefits
- An unlimited learning budget for self-improvement complying with the best interest of Omnisend
- Private health insurance
Full job description
Working at Omnisend is... kind of boring. Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.
About the role:
The Account Expert role at Omnisend is a crucial part of our customer and partner success. We highly believe in the importance of customer-centricity and are looking for individuals with a great positive attitude and ability to work well with merchants and partners alike. This position is perfect for client-oriented and goal-driven individuals who are passionate about ecommerce and marketing, have a problem-solving mindset and strong technical and interpersonal skills. This role requires the ability to work across organizational stakeholders and a research-based mindset.
What you’ll do @Omnisend:
We expect that you’ll bring:
What we offer in return:
Similar jobs
Search more Customer Success Manager jobsAccount Expert (Chinese Speaking)
Omnisend👥 201 - 500 employees🏢 Internet
As an Account Expert at Omnisend, you will drive customer success by developing strategies, onboarding clients, and providing ongoing support to enhance their digital marketing efforts.
📍 🇲🇾 Malaysia - Remote💰 €1.8k / month💼 Full-Time🥁 Junior🤝 Customer Success Manager📢 🇨🇳 Chinese Required📢 🇬🇧 English Required
Customer Service & Virtual Assistant (E-commerce)
Whitecollars👥 11 - 50 employees🏢 Human Resources
As a customer-focused professional, you will manage daily customer interactions and order operations for growing e-commerce brands, influencing customer satisfaction and loyalty.
📍 🇱🇧 Beirut - Remote💼 Full-Time🥁 Junior🤝 Customer Success Manager📢 🇦🇪 Arabic Required📢 🇬🇧 English Required
客服專員｜Customer Care Specialist（Remote）
Amazingtalker👥 501 - 1000 employees🏢 Internet
As a Customer Care Specialist, you will engage in training programs to develop a deep understanding of user needs and enhance user satisfaction through effective communication.
📍 🇹🇼 NEw Taipei City - Remote💰 NT$384k - NT$480k / year⏳ Temporary/Contract🥁 Junior🤝 Customer Success Manager📢 🇬🇧 English Required
Customer (Supplier) Support Associate - German
Assent👥 501 - 1000 employees🏢 Computer Software
The Supplier Support Associate will engage with suppliers to gather compliance information, assist with requests, and ensure quality assurance of provided documents.
📍 🇺🇸 Netherlands - Remote💼 Full-Time🥁 Junior🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇩🇪 German Required