Remote Jobs RockRemote Jobs Rock

Senior Product Acceleration Specialist - Auth0

๐Ÿ“… Sep 16
Auth0JavaScriptTypeScriptNode.js
Apply Now

๐Ÿ“œ Description

  • Advise Global 2000 customers on Auth0 implementation patterns, architecture decisions, and complex configuration issues.
  • Build proofs of concept, early-adopter demonstrations, and technical enablement materials for new product introductions.
  • Guide customer developers on Auth0 Actions, SDKs, and full-stack application patterns.
  • Test new product introductions and relay customer needs and feature gaps to Product Management.
  • Create reusable code samples, documentation, and training for customer and field teams.
  • Manage concurrent technical engagements and respond to priority escalations and go-to-market needs.

๐Ÿ› ๏ธ Requirements

  • Auth0 & CIAM Depth: Expert-level understanding of the Auth0 platform and modern Customer Identity and Access Management (CIAM) patterns, including low-friction authentication, high-volume user management, and extensibility via custom Auth0 Actions.
  • Full-Stack Development Skills: Proven experience reading, writing, and debugging full-stack application code using JavaScript/TypeScript, Node.js, React, and modern Mobile SDKs.
  • Identity Protocols & Security: Deep understanding of identity federation, access control frameworks, and core protocols including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM.
  • G2K Enterprise Experience: Demonstrated history of navigating complex, large-scale IT landscapes, web technologies, and cloud architectures for G2K customers.
  • Communication & Advisory: Exceptional ability to translate complex technical/developer concepts to non-technical stakeholders and strategically guide senior engineering leaders.
  • Education: A Bachelor's degree (or equivalent) in Computer Science, Information Technology, or a related discipline is required.
  • Supporting Your Well-Being
  • Driving Social Impact
  • Developing Talent and Fostering Connection + Community

โœจ Benefits

  • Equity, where applicable
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Flexible spending account
  • Paid leave, including PTO and parental leave
Full job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Title of Job: Senior Product Acceleration Specialist - Auth0
Reports to: Director, Product Acceleration

Job Purpose

As a Senior Product Acceleration Specialist for Auth0, you will play a critical role in driving customer success, deep product adoption, and long-term retention across Oktaโ€™s most strategic Global 2000 (G2K) enterprise accounts. In this highly technical, developer-centric role, you will act as a trusted advisor to enterprise engineering, architecture, security, and application teams, helping them deploy complex, low-friction, high-volume Customer Identity and Access Management (CIAM) solutions on the Auth0 platform.

Leveraging your deep Auth0 domain knowledge, you will guide customers through their deployment journeys by supporting key architectural decisions, driving optimal platform usage, and troubleshooting complex technical issues. Operating at the intersection of post-sales support, developer enablement, and product innovation, your core focus will include deploying modern front-end frameworks alongside validating New Product Introductions (NPIs). In doing so, you will act as the essential feedback bridge between G2K engineering teams and Auth0โ€™s Product Management.

Duties & Responsibilities

  • Post-Sales Architectural Advisory & Troubleshooting: Partner directly with G2K Enterprise Customers to guide complex implementation patterns, navigate key architectural decisions, and resolve complex configuration challenges to maximize platform capabilities.
  • Pre-Sales & NPI Launch Support: Partner with Sales Engineering and Go-To-Market (GTM) teams during the rollout of New Product Introductions (NPIs). Develop high-impact Proof of Concepts (PoCs), early-adopter demonstrations, and technical enablement assets to help secure technical wins and drive initial pipeline for emerging Auth0 capabilities within G2K accounts.
  • Developer Enablement & Prototyping: Assist customer development teams by providing architectural guidance on custom Auth0 Actions, SDK implementation blueprints, and modern full-stack application patterns (Node.js, TypeScript, React, Mobile).
  • Product & NPI Feedback Loop: Act as a technical liaison between G2K Enterprise Customers and Auth0 Product Management to identify feature gaps, test early-stage NPIs, and drive product roadmap enhancements based on real-world enterprise needs.
  • Field & Customer Mentorship: Create reusable code samples, technical documentation, and enablement guides to train G2K teams (Professional Services, Customer Success, Pre-Sales, Partners) and customer developers on advanced Auth0 capabilities.
  • AI Tooling & Automation: Leverage AI tools and LLM workflows to accelerate code generation, SDK debugging, technical documentation, and complex implementation analysis.
  • Multi-Project Execution: Manage multiple concurrent technical engagements effectively while prioritizing tasks to ensure high customer satisfaction, which includes providing a rapid, hands-on response to high-priority customer escalations and fast-moving GTM activities.

Qualifications & Technical Requirements

  • Experience: 6+ years in a customer-facing technical field role within a Go-To-Market (GTM) organization (e.g., Pre-Sales/Sales Engineering, Professional Services, Solutions Architecture, Technical Account Management, Customer Success, or Senior Support) delivering identity or SaaS solutions to enterprise accounts.
  • Auth0 & CIAM Depth: Expert-level understanding of the Auth0 platform and modern Customer Identity and Access Management (CIAM) patterns, including low-friction authentication, high-volume user management, and extensibility via custom Auth0 Actions.
  • Full-Stack Development Skills: Proven experience reading, writing, and debugging full-stack application code using JavaScript/TypeScript, Node.js, React, and modern Mobile SDKs.
  • Identity Protocols & Security: Deep understanding of identity federation, access control frameworks, and core protocols including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM.
  • Identity Security & Threat Defense: In-depth knowledge of the CIAM threat landscape, with a proven ability to design and scale resilient authentication flows that mitigate both traditional identity attacks (credential stuffing, account takeover, automated bot attacks, etc.) and emerging next-generation threats (AI-driven social engineering, LLM-based phishing, and automated fraud attacks, etc.)
  • G2K Enterprise Experience: Demonstrated history of navigating complex, large-scale IT landscapes, web technologies, and cloud architectures for G2K customers.
  • Communication & Advisory: Exceptional ability to translate complex technical/developer concepts to non-technical stakeholders and strategically guide senior engineering leaders.
  • Education: A Bachelor's degree (or equivalent) in Computer Science, Information Technology, or a related discipline is required.

#LI-REMOTE

P25702_3551023

The annual base salary range for this position for candidates located in the San Francisco Bay area is between:
$189,000-$260,000 USD

Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:
$169,000-$232,000 USD

The Okta Experience

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

ServiceNow

Security Cross functional Success Architect

๐Ÿ•’ 5 days ago
ServiceNow๐Ÿ‘ฅ 10,000+ employees๐Ÿข Computer Software

Advise enterprise customers on ServiceNow and Armis security architecture, lead technical engagements and adoption, resolve complex implementation challenges, and scale best practices across security products.

Servicenow Platform ArchitectureArmis IntegrationsServicenow Security ProductsSecops
Cribl

Senior Customer Success Engineer

๐Ÿ•’ 5 days ago
Cribl๐Ÿ‘ฅ 1001 - 5000 employees๐Ÿข Technology๐Ÿค B2B

Drive customer adoption and retention through technical guidance, strategic engagement, scalable education, and data-informed programs, while advocating for customer needs and improving the customer experience.

Customer SuccessCustomer AdoptionTechnical TroubleshootingData Observability
Snowflake

Staff Designated Support Engineer

๐Ÿ•’ yesterday
Snowflake๐Ÿ‘ฅ 10,000+ employees๐Ÿข Software Development

Serves as a trusted technical partner to enterprise customers, coordinating support cases and escalations while analyzing data platform issues, advocating for customer priorities, and improving service continuity and performance.

Technical SupportEnterprise Customer Relationship ManagementCustomer AdvocacyData Warehousing
Redis

Customer Success Manager

๐Ÿ•’ yesterday
Redis๐Ÿ‘ฅ 10,000+ employees๐Ÿข Software Development๐Ÿค B2B

Own post-sale customer relationships, guide onboarding and adoption of Redis solutions, demonstrate business value, and partner across teams to improve retention, renewals, and account growth.

Customer SuccessAccount ManagementCustomer OnboardingProduct Adoption
Zip

Senior Customer Success Manager - Technical Account Manager

๐Ÿ•’ 2 days ago
Zip๐Ÿข Software๐Ÿค B2B

Manage enterprise customersโ€™ success with Zipโ€™s procurement platform by defining business outcomes, driving adoption and enablement, advising on procurement practices, and coordinating with product, engineering, sales, and renewals teams.

Customer SuccessTechnical Account ManagementSaaS ImplementationProcurement

Trusted by Remote Workers