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Mid-Market Outcomes Architect

🕒 17 days ago
📍 🇺🇸 New York - Hybrid💰 $145k - $175k / year🎹 Mid-level🤝 Customer Success Manager💼 Full-Time
Customer AdoptionValue RealizationRenewalsExpansion
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📜 Description

  • Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion.
  • Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business.
  • Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals.
  • Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders.
  • Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities.

🛠️ Requirements

  • 4+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
  • Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
  • Technical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows
  • Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
  • Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes
  • Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
  • You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
  • You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
  • Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
  • Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
Apply Now

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