Next Job Abroad is pleased to offer a remarkable opportunity for a Nordic Speaking Customer Service Representative in the exciting iGaming industry, located in beautiful Malta. This position is ideal for those who enjoy working in a vibrant environment and are committed to providing excellent support to customers. As part of our team, you will assist Nordic-speaking players with their questions, ensuring they have a seamless and enjoyable gaming experience.
With a relocation package included, you will have the chance to relocate to Malta and enjoy its stunning scenery and rich culture while enjoying a rewarding career.
Requirements
Benefits
Provide empathetic, effective customer support across phone, email, chat, messaging, and review platforms, resolving issues at first contact, coordinating with internal teams, and sharing customer insights to improve service.
Provide first-line customer support across phone, email, and chat, managing requests efficiently, resolving complaints, and collaborating with colleagues to deliver accurate, friendly service and improve customer experience.
Coordena o acompanhamento de veículos em manutenção, articulando oficinas parceiras e equipes internas para resolver pendências, cumprir prazos e garantir a qualidade dos serviços.
Atenda clientes em situações críticas por telefone, WhatsApp e plataformas reputacionais, conduzindo casos de ponta a ponta, articulando soluções internas e acompanhando indicadores de qualidade e resolução.
Resolve complex customer escalations, complaints, and welfare concerns while coordinating with stakeholders, supporting service recovery, and turning customer insights into operational improvements.
