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Customer Service Representative (6m FTC)

📅 Jul 15
Customer ServiceCommunicationProblem SolvingEmpathy

📜 Description

  • Consistently deliver high-quality customer service by providing empathetic, personalised, and effective support in line with our established standards and guidelines.
  • Communicate effectively with customers through phone, email, live chat, and messaging, and coordinate with internal teams to progress cases and solve problems.
  • Focus on achieving swift and satisfactory customer resolutions at the first point of contact to proactively address needs and minimise the necessity for call escalations.
  • Maintain accurate records of interactions with customers and contact drivers.
  • Efficiently manage workload/volumes, prioritising urgent requests and ensuring timely responses.
  • Share knowledge and best practices within the team to enhance overall customer service quality and improve efficiency.

🛠️ Requirements

  • Experience working in a contact centre environment, dealing with a high volume of inbound calls, emails and chats.
  • Excellent spoken and written English capabilities.
  • Effective communicator with empathy, active listening, and emotional intelligence.
  • Problem solver and quick thinker, ready to take initiative.
  • Curious and eager to improve processes and service quality.

Benefits

  • Competitive salary to fund that dream holiday to Bali
  • Private Healthcare, for peace of mind
  • Meal allowance card (8,32€ per working day)
  • Monthly coaching sessions with Spill - our mental wellbeing partner
  • Enhanced holiday package, plus bank holidays
  • 28 days annual leave
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Phone SupportCustomer ServiceUser Feedback AnalysisZendesk
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🕒 2 days ago

Your first two weeks at Squarespace will include mandatory virtual training from September 28th - October 9th. To be eligible for this role you will need to live in one of the following states: Delaware, Florida, Georgia, Kansas, Michigan,.

Customer ServiceTechnical SupportCommunicationProblem-solving

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