Next Job Abroad is thrilled to announce an incredible opportunity for a German Speaking Customer Service Representative to join our dynamic team in sunny Malta. If you are passionate about delivering outstanding customer support and want to experience life in one of the most picturesque locations in the Mediterranean, this role is perfect for you! As a key member of our customer service team, you will engage with our German-speaking customers, assisting them with their inquiries and providing top-notch service.
This position includes a fully paid relocation package, allowing you to comfortably transition to your new environment while enhancing your professional skills in the thriving iGaming industry.
Requirements
Benefits
Provide empathetic, effective customer support across phone, email, chat, messaging, and review platforms, resolving issues at first contact, coordinating with internal teams, and sharing customer insights to improve service.
Provide first-line customer support across phone, email, and chat, managing requests efficiently, resolving complaints, and collaborating with colleagues to deliver accurate, friendly service and improve customer experience.
Coordena o acompanhamento de veículos em manutenção, articulando oficinas parceiras e equipes internas para resolver pendências, cumprir prazos e garantir a qualidade dos serviços.
Atenda clientes em situações críticas por telefone, WhatsApp e plataformas reputacionais, conduzindo casos de ponta a ponta, articulando soluções internas e acompanhando indicadores de qualidade e resolução.
Resolve complex customer escalations, complaints, and welfare concerns while coordinating with stakeholders, supporting service recovery, and turning customer insights into operational improvements.
