🕒 yesterday
Provide first-line customer support across phone, email, and chat, managing requests efficiently, resolving complaints, and collaborating with colleagues to deliver accurate, friendly service and improve customer experience.
Dutch-Speaking Customer Support Specialist in Malta
📅 Feb 19
DutchEnglishCustomer ServicePhone Support
📜 Description
- Respond to customer queries by phone, live chat, and email.
- Manage withdrawals and payment-related questions.
- Process KYC documents and conduct enhanced due diligence.
- Perform security and transaction checks on customer accounts.
- Coordinate with payments, fraud, and compliance teams.
- Own cases through resolution, contribute to service targets, and identify process improvements from customer trends.
🛠️ Requirements
- Fluent written and spoken Dutch, with the ability to communicate in English.
- Previous customer service experience.
- Strong organisational and analytical skills.
- Able to multitask in a fast-paced environment and work shifts.
- Proactive, solution-oriented approach.
✨ Benefits
- Relocation package
- Hybrid working model
- Up to 40 days per year fully remote
- International private health insurance
- Bonus scheme
- Wellbeing allowance
- Office breakfasts and lunches
- Regular social and team events
Full job description
Our client is offering an opportunity to build an international career in the iGaming industry while living in one of Europe’s most established expat hubs — Malta.
Malta is a fast-growing centre for online gaming, attracting professionals from across the Netherlands, Belgium, Scandinavia, and other European markets. This role provides hands-on experience within sportsbook and online casino operations, offering valuable exposure to payments, compliance, fraud prevention, and customer operations.
You will become a product expert and act as a key contact point for customers, gaining insight into the operational backbone of a global iGaming business.
Key Responsibilities
- Handle customer queries via phone, live chat, and email
- Manage withdrawals and payment-related questions
- Process KYC documentation and conduct enhanced due diligence
- Perform security and transaction checks on customer accounts
- Collaborate closely with payments, fraud, and compliance teams
- Analyse customer trends and contribute to internal process improvements
- Take ownership of cases from start to resolution
- Contribute to KPIs and service level targets
Requirements
- Fluent Dutch (written and spoken)
- Comfortable communicating in both Dutch and English
- Previous customer service experience (required)
- Strong organisational and analytical skills
- Ability to multitask in a fast-paced environment
- Comfortable working shifts
- Proactive and solution-oriented mindset
Benefits
Career Growth Opportunities
Malta’s iGaming sector is known for strong internal mobility and structured development programmes.
You may have the opportunity to grow into areas such as:
- Fraud & Risk
- Compliance
- Escalations
- Commercial
- Product
- Country Management
Benefits
- Relocation package
- Hybrid working model
- Up to 40 days per year fully remote
- International private health insurance
- Bonus scheme
- Wellbeing allowance
- Office breakfasts and lunches
- Regular social and team events
If you are Dutch-speaking and considering an international move, this is your opportunity to gain valuable industry experience while building your career in Malta.
We encourage you to apply today and take the first step toward your international journey.
Similar jobs
Search more Customer Support Specialist jobs🕒 yesterday
Provide empathetic, effective customer support across phone, email, chat, messaging, and review platforms, resolving issues at first contact, coordinating with internal teams, and sharing customer insights to improve service.
📍 🇵🇹 Porto - Hybrid⏳ Temporary/Contract🎹 Mid-level🛟 Customer Support Specialist📢 🇪🇸 Spanish Required
Remote Dutch Bol.com Customer Advisor | Part-time or Full-time
🕒 4 days ago
Atlean World👥 11 - 50 employees🏢 Management Consulting
🕒 4 days ago
Support Bol.com customers by resolving questions about orders, deliveries, payments, returns, and digital products, assisting external sellers, and escalating issues to the appropriate departments.
ASSISTENTE ATENDIMENTO CLIENTES | BELO HORIZONTE / MG
🕒 3 days ago
Localiza&Co👥 10,000+ employees🏢 Leisure, Travel & Tourism
🕒 3 days ago
Coordena o acompanhamento de veículos em manutenção, articulando oficinas parceiras e equipes internas para resolver pendências, cumprir prazos e garantir a qualidade dos serviços.
Assistente Atendimento II (Canais Reputacionais) | Curitiba/PR
🕒 3 days ago
Grupo Boticário👥 10,000+ employees🏢 Cosmetics
🕒 3 days ago
Atenda clientes em situações críticas por telefone, WhatsApp e plataformas reputacionais, conduzindo casos de ponta a ponta, articulando soluções internas e acompanhando indicadores de qualidade e resolução.