Provide empathetic, effective customer support across phone, email, chat, messaging, and review platforms, resolving issues at first contact, coordinating with internal teams, and sharing customer insights to improve service.
Dutch-speaking Customer Service Representative - Relocate to Spain
📜 Description
- Support customers by phone, email, and chat.
- Answer questions about mobile services, home internet, and TV.
- Assist with SIM activation, internet setup, TV installation, and basic troubleshooting.
- Provide friendly, professional, solution-oriented service.
- Identify cross-selling and upselling opportunities.
- Maintain accurate customer records and collaborate with the team.
🛠️ Requirements
- Native-level Dutch (C2) and good English (B1+).
- EU passport or legal right to work in Spain.
- Strong communication and customer service skills.
- Comfortable speaking with customers and recommending products or services.
- Basic technical understanding and good computer skills.
- Positive, proactive, and eager to learn.
- Flexible to work shifts, including evenings and weekends.
✨ Benefits
- Why this role is a great opportunity
- This is more than a customer support job.
- It's a chance to live abroad, work with a global brand and develop skills that look fantastic on an international CV.
- Permanent Spanish employment contract .
- Excellent salary.
- Performance bonus of up to 15% .
- Paid 4-week training and ongoing coaching.
- Hybrid working model available after the initial onboarding period.
Full job description
Start Your New Life in Sunny Spain!
Have you always dreamed of living by the Mediterranean? This is your opportunity to relocate to Alicante or Málaga and combine an exciting international career with the Spanish lifestyle. Enjoy sunshine, beautiful beaches, a lower cost of living, and a friendly international working environment while supporting customers in your native language.
What you will do:
- Provide customer support via phone, email, and chat.
- Assist customers with questions about mobile services, home internet, and TV.
- Help with SIM card activation, internet setup, TV installation, and basic technical troubleshooting.
- Deliver friendly, professional, and solution-oriented customer service.
- Identify opportunities for cross-selling and upselling (full training provided).
- Maintain accurate customer records and work closely with your team to ensure an excellent customer experience.
Requirements
What you will bring:
- Native-level Dutch (C2) and good English (B1+).
- EU passport or the legal right to work in Spain.
- Strong communication and customer service skills.
- Comfortable speaking with customers and recommending additional products or services.
- Basic technical understanding and good computer skills.
- Positive, proactive, and eager to learn.
- Flexible to work shifts, including evenings and weekends.
Benefits
Why this role is a great opportunity
This is more than a customer support job.
It’s a chance to live abroad, work with a global brand and develop skills that look fantastic on an international CV.
What’s included:
- Permanent Spanish employment contract.
- Excellent salary.
- Performance bonus of up to 15%.
- Paid 4-week training and ongoing coaching.
- Hybrid working model available after the initial onboarding period.
- Relocation package - including accommodation, relocation bonus and flight reimbursement.
- Full support with administrative processes.
- Career development opportunities within an international company.
- Work in a fun, multicultural environment with Dutch-speaking colleagues.
You’ll be joining a multinational environment where your development actually matters. Ready for your next adventure?
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