Next Job Abroad is pleased to offer an exciting opportunity for a Danish Speaking Customer Service Representative to join our team in the vibrant iGaming industry located in beautiful Malta. This position is perfect for individuals who are committed to providing excellent customer support and are eager to immerse themselves in an international work environment. You will play a crucial role in assisting our Danish-speaking players with their inquiries, ensuring an exceptional gaming experience.
With the relocation package included, you can look forward to this new adventure where you can thrive professionally while enjoying the stunning landscapes and rich culture of Malta.
Requirements
Benefits
Provide empathetic, effective customer support across phone, email, chat, messaging, and review platforms, resolving issues at first contact, coordinating with internal teams, and sharing customer insights to improve service.
Provide first-line customer support across phone, email, and chat, managing requests efficiently, resolving complaints, and collaborating with colleagues to deliver accurate, friendly service and improve customer experience.
Coordena o acompanhamento de veículos em manutenção, articulando oficinas parceiras e equipes internas para resolver pendências, cumprir prazos e garantir a qualidade dos serviços.
Atenda clientes em situações críticas por telefone, WhatsApp e plataformas reputacionais, conduzindo casos de ponta a ponta, articulando soluções internas e acompanhando indicadores de qualidade e resolução.
Resolve complex customer escalations, complaints, and welfare concerns while coordinating with stakeholders, supporting service recovery, and turning customer insights into operational improvements.
