🕒 2 days ago
Manage a portfolio of medium-touch customer accounts, driving product adoption, renewals, revenue retention, and expansion while proactively addressing churn risks and coordinating with cross-functional teams.
Customer Success Manager | Junior - Mid
🕒 2 days ago
📍 🇱🇹 Vilnius - Hybrid💰 €1.4k - €1.9k / month🥁 Junior🤝 Customer Success Manager📢 🇬🇧 English Required💼 Full-Time
Customer SuccessB2B Customer SupportCustomer OnboardingAccount Management
📜 Description
- Handle customer questions about accounts, licenses, credits, billing, and product features across chat and email.
- Resolve requests that AI support cannot answer, providing clear and empathetic follow-up.
- Triage technical issues, escalate them to customer engineers, and track them through resolution.
- Help new users with onboarding, workspace setup, and finding relevant features.
- Maintain CRM records, document recurring questions, and share customer feedback with product teams.
- Improve help-center content and FAQs, and identify customers ready to grow or at risk.
🛠️ Requirements
- 1–3 years in a customer-facing B2B role customer success, support, accountmanagement, or similar
- Excellent written and spoken English and Lithuanian; clear, warm, and professional in every message
- A genuine service mindset: patience, empathy, and pride in solving things properly,not just quickly
- Comfortable with modern SaaS tools and curious about AI, you don't need to be anengineer, but you enjoy learning how the product works
- Organized and self-driven: you can prioritize a busy queue, know when to escalate,and always follow through
- Hands-on experience with AI tools
- Nice to have: Experience with APIs, SaaS integrations, and explaining technical concepts simply.
✨ Benefits
- Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential.
- Health benefits. Private health insurance
- Online & on-site workouts (LT) / online workouts & sports access card (PL)
- Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.
- More free time. Stay with us and additional vacation days will be added to your calendar.
- Additional paid leave. Additional days are covered by us in cases of illness or special occasions.
- Flexibility. Flexible working time arrangement.
Full job description
Main Responsibilities
Own day-to-day customer requests across chat and email , account questions, licenses, credits, billing basics, and small product inquiries
Step in where our AI support couldn't resolve the question, and close the loop with a
human touch
Triage trickier technical issues and hand them to our customer engineers, follow up so nothing falls through the cracks
Help new users get started: onboarding questions, workspace setup, pointing people
to the right features
Keep customer records tidy in our CRM and document recurring questions
Feed what you hear back to the product team, and improve our help center and FAQs so the AI answers better next time
Spot happy customers ready to grow and unhappy ones at risk.
Core Requirements
1–3 years in a customer-facing B2B role customer success, support, account
management, or similar
Excellent written and spoken English and Lithuanian; clear, warm, and professional in every message
A genuine service mindset: patience, empathy, and pride in solving things properly,
not just quickly
Comfortable with modern SaaS tools and curious about AI, you don't need to be an
engineer, but you enjoy learning how the product works
Organized and self-driven: you can prioritize a busy queue, know when to escalate,
and always follow through
Hands-on experience with AI tools
Nice to have: Experience with APIs, SaaS integrations, and explaining technical concepts simply.
Salary range: 1500 - 1900 EUR gross per month
What We Offer
Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential.
Health benefits. Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your best.
Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.
More free time. Stay with us and additional vacation days will be added to your calendar.
Additional paid leave. Additional days are covered by us in cases of illness or special occasions.
Flexibility. Flexible working time arrangement.
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