NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
• Answer and place patient calls for scheduling, reminders, and general inquiries
• Verify insurance eligibility and benefits and support pre-authorization requests
• Process patient intake forms and update records in the EHR
• Coordinate referrals, follow-ups, and communication with providers
• Route clinical or billing questions to the right staff
• Handle all patient information in a HIPAA-compliant manner
Requirements
• 1+ year of experience in a medical office, healthcare call center, or patient services role
• Excellent spoken and written English with a calm, professional phone manner
• Familiarity with medical terminology
• Experience using EHR or practice management systems
• Strong organization and multitasking skills
• Availability to work U.S. business hours
• Based in the Philippines, with a reliable home office setup and stable internet connection
Nice to Have
• Experience with insurance verification or prior authorizations
• Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks
Benefits
• Health Maintenance Organization (HMO)
• Paid Time Off (PTO)
• Mental Health Leave
• Birthday Leave
• Gym Allowance
• Extra Holiday Pay
• Remote Work Setup
• Opportunities for professional growth and development
Support healthcare practices with patient scheduling, insurance verification, intake processing, EHR updates, referrals, and provider communication while handling patient information in a HIPAA-compliant manner.
Manage healthcare providers’ administrative workflows by coordinating appointments and patient care, maintaining accurate records, handling documentation and billing support, and protecting patient confidentiality.
Support patients in accessing medications by coordinating prior authorizations and financial assistance, resolving insurance and claims issues, and partnering with care teams to promote timely therapy and adherence.
Manage U.S. medical billing from claim submission through payer follow-up, denial resolution, and accounts receivable, while reviewing documentation, tracking risks, and supporting accurate reimbursement.
Manage end-to-end prior authorizations for healthcare practitioners, coordinating with providers, patients, and insurers to secure timely approvals and support patient access, practice workflows, and revenue cycle efficiency.
