🕒 5 days ago
Support healthcare practices with patient scheduling, insurance verification, intake processing, EHR updates, referrals, and front-office coordination while handling patient information in a HIPAA-compliant manner.
Medical Virtual Assistant
🕒 5 days ago
📍 🇩🇴 Dominican Republic - Remote🥁 Junior🧿 Medical Billing Specialist📢 🇪🇸 Spanish Required💼 Full-Time
Patient SchedulingPatient CommunicationInsurance VerificationPrior Authorizations
📜 Description
- Answer and place patient calls for scheduling, reminders, and general inquiries.
- Process patient intake forms and update records in EHR systems.
- Coordinate referrals, follow-ups, and communication with providers.
- Route clinical and billing questions to the appropriate staff.
- Handle patient information in a HIPAA-compliant manner.
🛠️ Requirements
- 1+ year of experience in a medical office, healthcare call center, or patient services role
- Excellent spoken and written English with a calm, professional phone manner
- Familiarity with medical terminology
- Experience using EHR or practice management systems
- Strong organization and multitasking skills
- Availability to work U.S. business hours
- Based in the Dominican Republic, with a reliable home office setup and stable internet connection
- Experience with insurance verification or prior authorizations
- Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks
- Fluency in Spanish
✨ Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
- Verify insurance eligibility and benefits and support pre-authorization requests.
Full job description
NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
• Answer and place patient calls for scheduling, reminders, and general inquiries
• Verify insurance eligibility and benefits and support pre-authorization requests
• Process patient intake forms and update records in the EHR
• Coordinate referrals, follow-ups, and communication with providers
• Route clinical or billing questions to the right staff
• Handle all patient information in a HIPAA-compliant manner
Requirements
• 1+ year of experience in a medical office, healthcare call center, or patient services role
• Excellent spoken and written English with a calm, professional phone manner
• Familiarity with medical terminology
• Experience using EHR or practice management systems
• Strong organization and multitasking skills
• Availability to work U.S. business hours
• Based in the Dominican Republic, with a reliable home office setup and stable internet connection
Nice to Have
• Experience with insurance verification or prior authorizations
• Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks
• Fluency in Spanish
Benefits
• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.
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