Senior Engineer
The role involves leading a small team of support engineers, providing business user support, and ensuring effective collaboration through various tools.
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The role involves leading a small team of support engineers, providing business user support, and ensuring effective collaboration through various tools.
Own the most complex developer support escalations, advise customers and partners on identity architecture, influence product roadmaps, and mentor engineers while improving technical practices across the global team.
As a Lead Technical Support Engineer, you will enhance customer support by efficiently managing tickets, collaborating with product teams, and optimizing the Help Center for a seamless experience.
Leads complex enterprise support investigations across production and pre-production environments, advising customers, mentoring teammates, and partnering with product and engineering to improve Kongโs API and AI Gateway solutions.
As the Technical Support Lead, you will establish and manage the customer technical support framework, ensuring direct connections between enterprise clients and senior engineers for effective issue resolution.