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Principal OpenStack Engineer (Post-Sales)

🕒 8 days ago
KubernetesOpenstackLinuxNetworking

📜 Description

  • Own the technical relationship with a small number of strategic customers (typically 5–8), acting as their primary technical point of contact across MOSK, MKE, k0rdent, and the broader Mirantis portfolio.
  • Build a deep working knowledge of each customer's architecture, use cases, internal platform strategy, and adjacent toolchain; maintain a living technical account plan for each.
  • Drive deeper product integration by identifying opportunities to expand Mirantis usage into new workloads, clusters, environments, and teams.
  • Lead technical alignment between the customer's engineering and platform teams and Mirantis Product and Engineering.
  • Run regular technical cadences — architecture reviews, upgrade planning sessions, roadmap briefings, and health checks — both remotely and on-site at customer locations.

🛠️ Requirements

  • 7+ years in a customer-facing technical role (Customer Engineer, Senior Consultant, Principal Support Engineer, SRE embedded with customers, or equivalent).
  • Demonstrable track record of owning the technical relationship with large enterprise customers and driving expanded adoption of a platform product.
  • Expert-level Kubernetes operating knowledge — cluster lifecycle, networking, storage, security, multi-cluster patterns, and production troubleshooting.
  • Strong Linux systems and networking fundamentals.
  • Strong experience with OpenStack core services including Nova, Neutron, Cinder, Keystone, and Glance.
  • Excellent written and spoken English; able to communicate credibly with both senior technical stakeholders and hands-on engineers.

Benefits

  • Plan and stock options.
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