📅 Aug 25
Troubleshoot and resolve post-implementation customer issues for a SaaS platform, diagnose configuration and integration problems, manage support tickets and escalations, and improve product knowledge and support processes.
Junior Customer Support Engineer
📅 Aug 3
Technical SupportTroubleshootingDebuggingDatabase Queries
📜 Description
- Technical support via chat and email
- Investigating and solving issues related to different products
- Debug and troubleshooting integrations
- Preparing and running queries in DB
- Widgets Design
🛠️ Requirements
- MGID is a global native advertising platform that helps brands reach unique local audiences at scale.
- At MGID, we empower brands and publishers to collaborate transparently through our privacy-first targeting technology.
- This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences.
- Today, we’re creating innovative technologies, and with your help, we aim to reach even greater heights.
- As a Customer Support Engineer, you will have a chance to join our Support team and provide a high-level technical support of MGID system.
Full job description
MGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID, we empower brands and publishers to collaborate transparently through our privacy-first targeting technology. This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences. Today, we’re creating innovative technologies, and with your help, we aim to reach even greater heights.
As a Customer Support Engineer, you will have a chance to join our Support team and provide a high-level technical support of MGID system.
What You'll Do:
Technical support via chat and email
Investigating and solving issues related to different products
Debug and troubleshooting integrations
Preparing and running queries in DB
Widgets Design
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