🕒 4 days ago
Support restaurant technology customers across email, live chat, and Zoom, resolving issues, managing response targets, and partnering with Product and Engineering to improve the customer experience.
Danish Speaking Customer Agent - Work In Sofia, Bulgaria - Paid Relocation Pack
📅 Sep 24
DanishCustomer SupportPhone SupportEmail Support
📜 Description
- Serve as the primary contact for Danish-speaking customers.
- Resolve inquiries by phone, email, and live chat.
- Provide accurate, timely information to support customer satisfaction.
- Record customer interactions in the CRM system.
- Collaborate with internal teams on service improvements and process optimization.
- Maintain product knowledge and meet or exceed daily SLAs.
🛠️ Requirements
- Native or fluent Danish (spoken and written).
- Valid EU passport (mandatory).
- Excellent communication skills, both verbal and written, with a focus on empathy and problem-solving.
- Previous experience in the Customer Support Services industry is considered a strong advantage.
- Strong proficiency in modern digital tools and multi-tasking abilities.
- A proactive mindset, perfect for those exploring competitive jobs in Bulgaria.
✨ Benefits
- Competitive Monthly Salary.
- Fully Paid Training to ensure you excel in your Danish Speaking Support Specialist position in Bulgaria.
- Comprehensive Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Sofia seamless.
- Monthly Performance Bonus that rewards your dedication and success.
Full job description
Danish Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations in the Customer Support Services sector. With a reputation for excellence, we bridge the gap between high-caliber professionals and dynamic global brands, ensuring long-term career growth and success.
Job Overview
We are currently seeking a highly motivated professional for a Danish Speaking Support Specialist position in Bulgaria. This role is perfect for those seeking impactful Danish-speaking jobs, offering the chance to work in a vibrant international hub while providing elite support to our diverse clientele.
Key Responsibilities
- Act as the primary point of contact for Danish-speaking clients within the Customer Support Services industry.
- Resolve complex inquiries through phone, email, and live chat with professionalism and efficiency.
- Maintain high levels of customer satisfaction by providing accurate and timely information.
- Document all interactions within our CRM system to ensure seamless service continuity.
- Collaborate with internal teams to identify service improvements and process optimizations.
- Stay up-to-date with product knowledge to provide expert-level assistance.
- Ensure all service level agreements (SLAs) are met or exceeded daily.
Requirements
- Native or fluent Danish (spoken and written).
- Valid EU passport (mandatory).
- Excellent communication skills, both verbal and written, with a focus on empathy and problem-solving.
- Previous experience in the Customer Support Services industry is considered a strong advantage.
- Strong proficiency in modern digital tools and multi-tasking abilities.
- A proactive mindset, perfect for those exploring competitive jobs in Bulgaria.
Benefits
What We Offer
- Competitive Monthly Salary.
- Fully Paid Training to ensure you excel in your Danish Speaking Support Specialist position in Bulgaria.
- Comprehensive Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Sofia seamless.
- Monthly Performance Bonus that rewards your dedication and success.
- And Much More...
Life in Bulgaria
Choosing to take one of our jobs in Bulgaria means stepping into a country with a rich cultural history and a welcoming, sun-drenched Mediterranean-adjacent climate. Bulgaria offers a perfect balance of traditional European charm and modern, high-energy city life, making it a highly desirable destination for international professionals.
With a very low cost of living, you will find that your quality of life in Bulgaria is significantly enhanced compared to many other European capitals. Between the exquisite local cuisine, the vibrant nightlife in Sofia, and the ease of relocating through our premium support services, Bulgaria is the ideal place to grow your career and your lifestyle.
How to Apply
If you are ready to take the next step in your career and join a top-tier team in Sofia, please click "Apply Now" to submit your application for the Danish Speaking Support Specialist position. We look forward to reviewing your profile and helping you transition into your next great role with Mercier Consultancy Group.
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