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Mercier Consultancy Group

Mercier Consultancy Group jobs

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391 open roles at Mercier Consultancy Group

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Provide Hungarian-language player support for a gaming and esports community, resolving technical, account, billing, and security issues while helping deliver a high-quality player experience.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
HungarianEnglishPlayer SupportTechnical Support

Manage German-speaking customersโ€™ car rental reservations, advise on vehicles and insurance, resolve booking changes, coordinate with rental partners, and support a smooth travel experience through phone and email.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฉ๐Ÿ‡ช German Required
GermanEnglishCustomer ServiceCar Rental Reservations

Review German-language social media content for compliance with community guidelines, identify and escalate policy violations, and help improve moderation processes and platform safety.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ฉ๐Ÿ‡ช German Required
GermanSocial Media Content ModerationCommunity GuidelinesSafety Policy Enforcement

Support Icelandic-speaking customers by resolving inquiries, analyzing issues, documenting interactions in a CRM, and collaborating with teams to improve service delivery and customer experience.

IcelandicEnglishCustomer SupportCustomer Service

Moderate social media content, investigate policy violations, and handle sensitive escalations to uphold community standards and support a safe, trustworthy experience for users.

ItalianContent ModerationTrust And SafetyCommunity Standards

Provide Hungarian-language customer support by resolving technical and functional inquiries across phone, email, and live chat, maintaining accurate records, and escalating complex issues while contributing to team performance.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
HungarianEnglishCustomer SupportTechnical Support

Provide Greek-language player support for gaming and esports brands, resolving technical, account, payment, and security issues while escalating bugs and sharing player feedback with cross-functional teams.

GreekPlayer SupportCustomer SupportTechnical Support

Manage German-speaking clientsโ€™ logistics inquiries and delivery schedules, track shipments end to end, resolve delivery issues with internal teams and partners, and improve service reliability and customer satisfaction.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฉ๐Ÿ‡ช German Required
GermanLogisticsSupply ChainCustomer Support

Review Romanian-language user-generated content against platform guidelines, make accurate policy-based moderation decisions, identify emerging risks, and help improve workflows while meeting team performance KPIs.

Content ModerationRomanianEnglishCommunity Guidelines

Provide Greek-language customer support across phone, email, and live chat, resolve customer inquiries, maintain accurate CRM records, and work with international teams to improve service workflows and customer experiences.

GreekEnglishCustomer SupportCustomer Service

Support Italian-speaking players across chat, email, and social media by resolving technical, account, and transaction issues while helping improve the gaming communityโ€™s experience.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฎ๐Ÿ‡น Italian Required
ItalianPlayer SupportCustomer ServiceLive Chat

Support Hebrew-speaking travelers by resolving booking, cancellation, itinerary, and disruption issues while delivering empathetic service and meeting quality standards and daily performance metrics.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist
HebrewCustomer SupportTravel BookingsCancellations

Provide German-language back-office support for gaming users by verifying player accounts, resolving operational issues, improving support processes, and reporting trends that help maintain player satisfaction.

GermanBack-office SupportPlayer Account VerificationDocumentation

Support Norwegian-speaking travelers with car rental bookings, recommend suitable rental options, resolve reservation and agreement issues, and coordinate with internal teams to deliver a smooth customer experience.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ด Norwegian Required
NorwegianCustomer SupportCar Rental BookingsReservation Management

Support Romanian-speaking players through chat, email, and tickets by resolving account, technical, and transaction issues, escalating complex problems, and helping improve the support knowledge base.

RomanianPlayer SupportCustomer ServiceLive Chat

Support Latvian-speaking customers across phone, email, and live chat by resolving queries, troubleshooting issues, documenting interactions, and collaborating with international teams to improve service.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
LatvianEnglishCustomer SupportPhone Support

Provide Polish-language back-office support for gaming platform users by investigating account activity, analyzing player data, resolving issues, and localizing support materials while following security protocols.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Work In Sofia - Remote๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ต๐Ÿ‡ฑ Polish Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
PolishEnglishGaming & EsportsOnline Gaming Platforms

Provide Romanian-speaking customers with support by phone, email, and live chat, resolving inquiries, documenting interactions, escalating technical issues, and helping improve service standards.

RomanianEnglishCustomer SupportPhone Support

Support French-speaking customers across phone, email, and live chat, resolve inquiries, maintain interaction records, and help improve service quality while meeting customer satisfaction and performance targets.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ท French Required
FrenchCustomer SupportCustomer ServicePhone Support

Serve as the primary contact for Hungarian-speaking clients, resolving inquiries across phone, email, and chat while delivering tailored solutions and improving customer support through feedback and collaboration.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐Ÿชˆ Entry-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
HungarianEnglishCustomer SupportClient Service

Manage travel bookings and inquiries for German-speaking customers, advise on flights, hotels, and vehicle rentals, resolve disruptions, and maintain accurate travel records while coordinating with global teams.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฉ๐Ÿ‡ช German Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
GermanEnglishCustomer ServiceTravel Bookings

Provide German-speaking players with technical and account support, resolve gameplay and billing issues, troubleshoot and escalate bugs, and help deliver a positive experience across support and community channels.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฉ๐Ÿ‡ช German Required
GermanEnglishPlayer SupportTechnical Support

Support Hungarian-speaking travelers by managing bookings and itinerary changes, resolving travel issues, coordinating with travel partners, and maintaining accurate records while delivering a high-quality customer experience.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
HungarianEnglishTravel SupportTravel Bookings

Provide Portuguese-speaking customers with technical support for iRobot products, troubleshooting hardware and software issues, documenting interactions, and helping improve the support experience.

PortugueseTechnical SupportTroubleshootingConsumer Electronics

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