🕒 2 days ago
Support customers with ticket purchases, payments, account access, and event questions across phone, email, and chat, resolving issues with empathy before, during, and after live events.
Customer Experience Specialist (Hybrid)
📅 Jul 23, 2024
Patient SupportCustomer ExperienceProblem SolvingProcess Improvement
📜 Description
- Resolve patient problems with high-quality service.
- Guide patients through their journey and represent the company in patient interactions.
- Advocate for patient needs across the company.
- Work with other teams to remove barriers patients may face.
- Create and improve processes to support patients effectively.
🛠️ Requirements
- This is a rare opportunity to be one of the first members of a new ‘Customer Experience Specialist' role we’re making.
- We’re offering a new type of experience for our patients and you’ll play an exciting role in helping us build our patient experience tools and processes from scratch.
- You'll be a key hire that is crucial to the success of MANUAL and the Patient Experience Team over the coming months and beyond.
- Your goal is to create an experience so good our patients have to tell their friends about us.
- You'll be the first person our patients speak to and you'll advocate their voice throughout the company.
- You’re someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos.
Full job description
This is a rare opportunity to be one of the first members of a new ‘Customer Experience Specialist' role we’re making. We’re offering a new type of experience for our patients and you’ll play an exciting role in helping us build our patient experience tools and processes from scratch. You'll be a key hire that is crucial to the success of MANUAL and the Patient Experience Team over the coming months and beyond.
Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company.
You’re someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos. You have a passion for solving real patient problems as well as design and innovation.
What you'll be doing
Helping solve our patient problems with world class service when they get in touch
Being the voice of MANUAL and working with patients to help guide them through their journey.
Working closely with various teams to make sure we’re unblocking any potential barriers patients may face
Creating and improving processes that allow us to help patients in the most effective way possible
Similar jobs
Search more Customer Support Specialist jobs
Customer Service Supporter (m/f), 20 hours per week, Sarajevo
🕒 2 days ago
JYSK👥 5001 - 10,000 employees🏢 Retail
🕒 2 days ago
Handle customer enquiries across phone, email, chat and social media, resolve issues, prevent recurring problems and create sales while delivering professional, empathetic service as part of a goal-oriented team.
🕒 yesterday
Provide frontline technical support to enterprise customers, owning issues from first response through root cause while investigating product, authentication, API, and AI output problems and improving support processes.
🕒 yesterday
Provide frontline technical support to enterprise legal, tax, and finance customers, owning issues from first response through root cause while improving support processes and customer experience.
Digital Support Coordinator - Nights, 5:45PM-6AM
🕒 yesterday
Avery Dennison👥 10,000+ employees🏢 Packaging And Containers
🕒 yesterday
Provides first-line after-hours support for print and digital media clients by triaging requests, resolving common technical issues, coordinating escalations, and owning communication through resolution.