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Technical Support Specialist, Hospitality - German speaking (all genders)

🕒 8 days ago
Technical SupportCustomer ServiceHospitality IndustryTroubleshooting

📜 Description

  • Deliver Premium Support: Provide exceptional technical assistance and white-glove customer service to Strategic Accounts via email, phone, video, and on-site engagements.
  • Optimize Business Processes: Proactively identify opportunities to recommend best practices, helping high-value clients streamline operations and maximize the value of the Lightspeed ecosystem.
  • Facilitate Seamless Transitions: Partner with Implementation teams to execute successful 'warm handoffs,' ensuring a consistent and smooth experience for new Strategic accounts.
  • Strengthen Account Partnerships: Collaborate closely with Strategic Account Managers (SAMs) to manage daily operations, resolve complex issues, and elevate the overall customer journey.
  • Anticipate Client Needs: Lead unified customer meetings alongside SAMs to review ongoing requests, forecast future requirements, and mitigate risks before they escalate.
  • Drive Features Adoption: Conduct proactive account health syncs (remote or on-site) to advocate for feature adoption that translates into measurable business growth for the client.

🛠️ Requirements

  • Excellent verbal and written communication skills in German and English.
  • Extensive customer service experience in a technical support role.
  • Prior experience in the Hospitality industry.
  • Strong computer skills and working knowledge of Mac OS.
  • Proven troubleshooting skills in a senior support position.
  • Strong problem-solving skills that will ensure our customers use their POS to its full capacity.
  • Ability to manage technical escalations of at-risk accounts and identify growth opportunities.

Benefits

  • We're a global company, and our benefits vary depending on the country you live in. But here's a brief overview of our global benefits:
  • Equity options: We grant equity in the form of Restricted Share Units (RSUs) to our employees. Because this is your company, too.
  • Health & wellness credit: Our Health & Wellness credit can be used in numerous ways so that you feel at your best.
  • Career development: We're big on internal moves and new challenges across Lightspeed.
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