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AI Architect (Senior)

🕒 17 days ago
AI ArchitectureTechnical ConsultingSolutions ArchitectureREST APIs

📜 Description

  • Lead technical discovery sessions with customer experts to understand their use cases and business processes.
  • Design and build AI agents, code tools, and automations in Kustomer Concierge and Envoy.
  • Guide customers through data and integration work necessary for agent functionality.
  • Assist prospects with proof of concept builds in testing environments.
  • Test, debug, and tune AI configurations in production, refining responses based on logs and API feedback.
  • Collaborate with Product and Engineering to provide field feedback and best practices.

🛠️ Requirements

  • Experience in technical consulting, solutions architecture, implementation, or engineering, ideally in enterprise B2B SaaS.
  • Track record of running effective customer discovery sessions to unpack use cases and business processes.
  • Hands-on experience building integrations and prototypes against REST APIs, with fluency in testing and debugging.
  • Ability to read and reason over JavaScript to understand and improve Code Tools.
  • Genuine AI fluency, using AI coding and reasoning tools daily.
  • Familiarity with customer experience and support, comfortable discussing omnichannel delivery with technical and business audiences.
  • Strong written and verbal communication skills to explain complex designs to diverse audiences.
  • Innate curiosity for new technologies and excitement to share findings with colleagues.
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