As a Customer Success Manager, you will maximize digital implementation and retention of Wiley's solutions while providing exceptional support to customers and faculty.
Customer Success Specialist (Marketplace Consultant) at JoomPulse
🕒 6 days ago
📍 🇧🇷 Brazil - Remote🎹 Mid-level🤝 Customer Success Manager📢 🇧🇷🇵🇹 Portuguese Required⏳ Temporary/Contract
Customer SuccessE-commerceData AnalysisMarketplace Consulting
📜 Description
- Act as a marketplace consultant for Ultra clients, advising Brazilian sellers on growth, assortment, pricing, competition, and category analytics.
- Run onboarding and recurring training calls to help clients understand the platform and apply insights.
- Prepare practical, data-based analyses and recommendations in response to client needs.
- Drive activation, adoption, retention, and NPS by ensuring clients derive clear value from the tool.
- Support day-to-day client channels while maintaining consulting expertise.
🛠️ Requirements
- 2+ years of hands-on experience with marketplaces as a consultant, analyst, seller, account manager, or similar role.
- Fluency in Portuguese.
- Advanced understanding of e-commerce metrics and marketplace dynamics.
- Strong analytical thinking: ability to read raw data and identify key insights.
- Strong practical AI skills for improving analysis and client support.
✨ Benefits
- 100% paid sick leave.
Full job description
As a Customer Success Specialist, you will advise Brazilian sellers on growth strategies, conduct training, and enhance client satisfaction using JoomPulse analytics.
Description
- Act as a marketplace consultant for Ultra clients, advising Brazilian sellers on growth, assortment, pricing, competition, and category analytics.
- Run onboarding and recurring training calls to help clients understand the platform and apply insights.
- Prepare practical, data-based analyses and recommendations in response to client needs.
- Drive activation, adoption, retention, and NPS by ensuring clients derive clear value from the tool.
- Support day-to-day client channels while maintaining consulting expertise.
Requirements
- 2+ years of hands-on experience with marketplaces as a consultant, analyst, seller, account manager, or similar role.
- Fluency in Portuguese.
- Advanced understanding of e-commerce metrics and marketplace dynamics.
- Strong analytical thinking: ability to read raw data and identify key insights.
- Strong practical AI skills for improving analysis and client support.
Benefits
- 100% paid sick leave.
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