🕒 2 days ago
Build the MENA account management function by engaging self-service customers and key accounts, driving platform adoption and expansion, and improving retention through data-led experiments and tailored customer support.
Renewals Manager
🕒 2 days ago
Renewal ManagementCommercial NegotiationsCustomer Relationship ManagementCustomer Retention
📜 Description
- Manage renewal negotiations from initial customer engagement through contract completion.
- Negotiate renewal pricing, terms, and conditions while balancing customer needs and business goals.
- Partner with account teams and cross-functional stakeholders to strengthen relationships and resolve renewal issues.
- Identify renewal risks and opportunities for upselling and cross-selling.
- Forecast renewal revenue, track pipeline activity, and maintain accurate customer and opportunity records in Salesforce.
- Improve renewal workflows, automation, and the customer journey.
🛠️ Requirements
- Relevant experience: At least two years of experience in renewal management, renewal execution, commercial negotiations, account management, or a related sales function.
- Proven commercial performance: A consistent track record of achieving renewal or sales targets and contributing to customer retention and revenue growth.
- Negotiation expertise: Ability to negotiate commercial terms and contractual conditions effectively, balance customer needs with business objectives, and develop mutually beneficial outcomes.
- Customer relationship management: Strong customer empathy and interpersonal skills, with the ability to build trust, understand customer priorities, resolve concerns, and maintain positive long-term relationships.
- Revenue and forecasting knowledge: Understanding of renewal forecasting, commercial performance metrics, pipeline management, and strategies for identifying upselling and cross-selling opportunities.
- CRM proficiency: Familiarity with Salesforce and opportunity management tools, including the ability to maintain accurate records and manage renewal activities effectively.
- Commercial and contractual awareness: Ability to understand commercial agreements, pricing structures, and contractual terms, with a willingness to develop expertise in internal policies and procedures.
- Process improvement capabilities: Experience evaluating existing workflows, identifying operational challenges, and implementing practical improvements to increase efficiency and consistency.
- Technology proficiency: Comfort using sales technology and digital tools to improve commercial operations, streamline renewal workflows, and enhance the customer experience.
- Communication skills: Excellent written and verbal communication skills, with the ability to negotiate confidently, coordinate across departments, and communicate clearly with customers and internal stakeholders.
✨ Benefits
- Competitive healthcare benefits: Access to health benefits designed to support employee well-being.
- Remote work flexibility: Opportunity to work remotely from within the United States.
- Professional development: Continuous learning opportunities to strengthen commercial expertise, negotiation skills, and industry knowledge.
- Career advancement: Opportunities for professional growth and progression within a global technology environment.
- Collaborative workplace: A team-oriented culture that encourages knowledge sharing, innovation, and cross-functional cooperation.
- Employee engagement: Regular company-wide town halls to keep employees informed about business developments, priorities, and achievements.
- Inclusive environment: A workplace that values diverse backgrounds, perspectives, and contributions.
- Meaningful impact: The opportunity to help organizations strengthen data security and identity protection while contributing to customer
Full job description
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Renewals Manager based in the United States.
Are you a customer-focused sales professional with a talent for negotiation, relationship management, and revenue growth?
This role offers the opportunity to lead the end-to-end renewal process for a portfolio of customers in the fast-evolving cybersecurity and data protection industry.
You will work closely with account managers, customer experience teams, finance, support, and revenue operations to secure renewals, strengthen customer relationships, and maximize recurring revenue.
By combining commercial expertise, strategic forecasting, and customer insights, you will identify opportunities for upselling and cross-selling while supporting long-term business growth.
You will play a key role in improving renewal processes, enhancing the customer journey, and ensuring contracts are negotiated and finalized accurately and on time.
Joining a collaborative, remote-first environment, you will have opportunities to contribute ideas, improve operational efficiency, and work with teams across different functions and regions.
If you are proactive, results-driven, and passionate about delivering customer value while achieving ambitious revenue targets, this role offers an exciting opportunity to make a measurable impact.
Accountabilities
Requirements
Benefits
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