🕒 3 days ago
Own the end-to-end customer renewal cycle, negotiating commercial terms, forecasting recurring revenue, identifying expansion opportunities, and partnering across teams to improve retention and renewal operations.
Account Specialist, LVAR
🕒 5 days ago
Customer Relationship ManagementFinancial Recovery ExpertiseAnalytical Problem-solvingCommunication Skills
📜 Description
- Manage high-risk accounts to identify recovery opportunities and support loss mitigation strategies.
- Deliver customer-focused solutions by understanding financial needs and guiding payment arrangements.
- Support recovery activities, including loan modifications and liquidation solutions.
- Build strong customer relationships through clear communication and responsive service.
- Process transactions and maintain accurate account records.
- Collaborate with internal teams to resolve inquiries and escalate complex situations.
🛠️ Requirements
- Education and experience: Typically, 1–2 years of relevant professional experience, ideally supported by a post-secondary diploma or degree in a related field, or an equivalent combination of education and experience.
- Industry knowledge: Familiarity with consumer collections, debt recovery practices, lending products, and applicable federal, provincial, state, and municipal regulations is an asset.
- Financial services knowledge: Understanding of banking products, financial services, competitive offerings, and industry trends is beneficial.
- Customer service skills: Ability to communicate professionally, build trust, understand customer needs, and provide appropriate guidance in potentially sensitive financial situations.
- Communication: Strong verbal and written communication skills, with the ability to explain payment strategies and recovery options clearly and effectively.
- Analytical and problem-solving abilities: Capacity to assess account information, identify issues, evaluate options, and determine appropriate next steps while escalating complex cases when needed.
- Organization and attention to detail: Ability to manage multiple transactions and administrative tasks accurately while maintaining complete records and meeting procedural requirements.
- Collaboration: Strong teamwork and interpersonal skills, with the ability to coordinate effectively with internal stakeholders and operational departments.
- Risk awareness and integrity: Commitment to confidentiality, regulatory compliance, sound judgment, and responsible decision-making when handling sensitive financial information.
- Adaptability: Ability to manage varied and sometimes complex responsibilities within established guidelines while remaining customer-focused and solution-oriented.
✨ Benefits
- Potential additional compensation: Depending on the compensation structure, total rewards may include performance bonuses
- Health coverage: Access to health insurance benefits.
- Life and accident insurance: Coverage options to support employee protection and financial security.
- Retirement savings: Access to retirement savings plans.
- Education support: Tuition reimbursement opportunities to support continued learning and professional development.
- Career development: Training, coaching, leadership support, and networking opportunities to build skills and advance professionally.
- Remote work: Remote position based in Ontario, Canada.
- Inclusive workplace: Commitment to an equitable, accessible, and inclusive work environment
Full job description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Specialist, LVAR based in Canada.
Join a customer-focused financial services team dedicated to helping clients navigate complex lending and debt recovery situations. In this role, you will manage accounts that are delinquent, written off, or considered high risk, identifying opportunities to minimize losses and achieve positive resolutions. You will engage directly with customers to understand their financial circumstances and recommend appropriate payment strategies and recovery solutions. Working closely with internal teams, you will help deliver efficient service while maintaining accurate records and ensuring compliance with established policies. This position combines customer relationship management, analytical problem-solving, and financial recovery expertise. You will also contribute to continuous improvement initiatives while developing your knowledge of credit management, lending products, and regulatory requirements.
Accountabilities
Requirements
Benefits
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