🕒 3 days ago
Support customers across chat, email, and phone by resolving account and banking issues, explaining product features, identifying recurring problems, and partnering with engineering and banks to improve the user experience.
DevOps Customer Support Engineer
🕒 4 days ago
DevOpsInfrastructure As CodeCI/CDDocker
📜 Description
- Support customers through Slack, email, ticketing systems, and live troubleshooting sessions.
- Investigate customer issues using logs, APM traces, and infrastructure run histories to identify root causes.
- Troubleshoot SaaS and self-hosted environments, including networking, TLS, autoscaling, private workers, and Rego policies.
- Diagnose Terraform, OpenTofu, and Terragrunt behavior, including provider resolution, caching, outputs, and run-state propagation.
- Escalate complex issues to Product and Engineering with reproducible cases and clear evidence.
- Improve documentation and knowledge resources, communicate platform updates, and participate in on-call rotations.
🛠️ Requirements
- 2–4 years of experience working with DevOps technologies, including Infrastructure as Code, CI/CD pipelines, Docker, or related tools.
- 2–4 years of hands-on experience with at least one major cloud provider, such as AWS, Google Cloud Platform (GCP), or Microsoft Azure.
- Practical experience working in Linux environments and troubleshooting infrastructure-related issues.
- Strong analytical and problem-solving skills, with the ability to investigate complex technical problems, identify root causes, and explain solutions clearly.
- Ability to provide structured, step-by-step technical guidance to customers with varying levels of technical expertise.
- Excellent written and verbal communication skills, particularly in English, with the ability to communicate technical concepts clearly and professionally.
- Strong organizational skills, attention to detail, and the ability to manage multiple open support cases while maintaining a customer-focused approach.
- A collaborative mindset, a sense of ownership, and a proactive approach to resolving issues and improving the customer experience.
- Previous experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or in a similar technical support role is an advantage.
- Relevant certifications in DevOps, Infrastructure as Code, cloud platforms, or related technologies are considered a plus.
✨ Benefits
- Fully remote work environment: Work remotely within the designated European hiring region
- Competitive compensation: Access a competitive compensation package aligned with the role and experience.
- Flexible working environment: Benefit from a remote-first culture designed to support work-life balance.
- Professional growth: Develop your expertise in DevOps, cloud infrastructure, Infrastructure as Code, and infrastructure automation.
- Innovative environment: Contribute to the development and support of modern infrastructure orchestration technologies.
- Collaborative culture: Work alongside talented professionals across Support Engineering, Product, and Engineering.
- Customer impact: Help engineering teams overcome infrastructure challenges and improve the reliability, security
- Jobgether - DevOps Customer Support Engineer
Full job description
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a DevOps Customer Support Engineer based in Germany.
As a DevOps Customer Support Engineer, you will help customers troubleshoot complex infrastructure and platform challenges in a fully remote, international environment. You will work at the intersection of cloud infrastructure, Infrastructure as Code (IaC), and customer support, helping engineering teams maintain reliable and secure workflows. Your role will involve investigating technical issues, identifying root causes, and collaborating with Product and Engineering teams to deliver effective solutions. You will support both SaaS and self-hosted deployments while guiding customers through configuration, policy, networking, and deployment challenges. Beyond resolving individual cases, you will contribute to improving documentation, product usability, and the overall customer experience. This is an opportunity to combine hands-on technical expertise with problem-solving and communication skills while helping shape the future of infrastructure automation.
Accountabilities:
Requirements:
Benefits:
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