Zendesk Engineer

Zendesk is how colleagues and clients across IVC Evidensia ask for help, and we’re extending it into more areas of the business. You’ll join a small team of engineers who configure and build on the platform, with a particular focus on the Guide help centre, where tickets are raised. Your work shapes what each person sees, based on who they are, where they work and the help they need. The role can be fully remote working within the UK is possible for the right person, with light expectations to come into the Keynsham office.

You Might Be a Great Fit If...

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About Us  IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.  At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.  As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business.   Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern Pet owners have come to expect. What’s in it for you?  At IVC Evidensia, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:  A role with real business impact supporting teams across the organisation  Clear career pathways with progression opportunities within Central Functions and beyond  Ongoing learning and development supported by tailored programmes and resources  A collaborative, values-led culture focused on care, innovation, and continuous improvement  Flexible working with a remote first working policy Benefits  Healthcare Cash Plan  Cycle to Work scheme  Green Cars salary sacrifice scheme  Voluntary benefits: choose from a range of benefits to suit you  Discounted staff pet care   Access to discounts/cashback with hundreds of participating retailers    Diversity, Equality, Inclusion and Belonging  At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.