The Guest Services Coordinator is responsible for providing a high level of customer service while answering guest queries by phone or as a lobby host and to provide administrative support to the Guest Services Manager (GSM) and Hotel Director.
- Coordinate and attend meetings with Hotel Director and prepare meeting minutes
- Coordinate and attend the SAIL sessions of the HD and GSM
- Provide SAIL support to the Hotel management
- Prepare and maintain HESS-MS forms, and Department Head evaluation forms and files for HD
- Assist the Guest Services operation with administrative side duties and work scheduled hours covering phone duty and assist as Lobby Host
- Have basic knowledge of the Customer Relations Management Systems to be able to document any guest issues and be able to provide the Guests with updates
- Maintain and upkeep the S&S Kiosks
- Coordinate the orders and requisitions for the Guest Service office supplies
- Handle administrative duties:
- Keep track of TGEM rankings, ratings and comments for HD and GSM
- Keep the ship’s phone list updated
- Prepare all VIP letters, invitations, and any other letters requested by the HD and GSM
- etc.
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇺🇦 🇷🇺 🇧🇾
Last updated: March 22, 2024
You can submit your Resume here pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
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