Senior Salesforce Administrator

HIKE2 is a business transformation partner, enabled by technology. We help organizations identify the right problems to solve, navigate complex change, and build the capabilities they need for what’s next.

With deep roots in complex and regulated industries, including legal, financial services, insurance, professional services, high-tech, and the public sector, we bring together business advisory, design, data, AI, technology, engineering, and change expertise as one integrated team. We help clients turn strategy and possibility into execution and measurable outcomes.

Great transformation starts with curiosity. We take the time to understand our clients, bring deep expertise and a strong point of view, and work alongside them to turn complex problems into practical action. There is no cookie-cutter approach at HIKE2. Our goal is to leave every client more capable, confident, and prepared for what’s next.

At HIKE2, Our Values Shape How We Work

• We Are One Team, All In. We collaborate across roles and disciplines, show up for one another, and share ownership for the work and the outcome.

• We Grow Together. We stay curious, seek feedback, share what we know, and invest in the growth of ourselves, our teammates, and our clients.

• We Commit to Success. We take ownership, follow through, set a high bar for quality, and stay focused on meaningful outcomes.

• We Envision What's Next. We look beyond the immediate ask, bring a point of view, challenge assumptions, and turn new possibilities into practical opportunities for transformation.

If you're curious, collaborative, energized by complex problems, and excited about helping organizations transform and build what's next, we'd love to meet you.

We are seeking a highly experienced Senior Salesforce Administrator with strong client-facing consulting skills, based in New York City, to join our team. This role will require 2-3 days a week onsite at a Midtown Manhattan office.

This role is ideal for a Salesforce professional who combines deep technical expertise with the ability to understand business needs, advise clients, and translate complex requirements into scalable Salesforce solutions. The Senior Salesforce Administrator will serve as a trusted advisor to clients and internal stakeholders, leading Salesforce configuration, optimization, and enhancement initiatives while ensuring solutions align with business objectives. The ideal candidate is comfortable working directly with clients, facilitating requirements discussions, managing competing priorities, and communicating technical concepts to both technical and non-technical audiences

What You’ll Do:

• Serve as a trusted Salesforce advisor and primary point of contact for clients, understanding their business objectives and recommending effective Salesforce solutions.

• Lead discovery sessions, requirements gathering, process mapping, and solution design with clients and business stakeholders.

• Configure and administer Salesforce environments, including Sales Cloud, Service Cloud, Experience Cloud, and/or other Salesforce products as applicable.

• Translate business requirements into scalable Salesforce configurations, workflows, automations, reports, dashboards, and user experiences.

• Design and implement Salesforce solutions using declarative tools, including Flow, validation rules, approval processes, custom objects, fields, page layouts, record types, and security models.

• Analyze existing Salesforce environments and identify opportunities to improve system functionality, data quality, user adoption, and business processes.

• Manage Salesforce releases, enhancements, testing, deployments, and ongoing system maintenance.

• Develop and maintain reports, dashboards, and analytics that provide actionable business insights.

• Partner with clients to establish Salesforce best practices, governance standards, and scalable processes.

• Provide user training, documentation, demonstrations, and ongoing Salesforce education to clients and stakeholders.

• Troubleshoot complex Salesforce issues and proactively identify root causes and long-term solutions.

• Collaborate with developers, architects, project managers, business analysts, and other technical resources on larger implementations and integrations.

• Manage multiple client engagements or projects simultaneously while maintaining high-quality deliverables and strong client relationships.

• Stay current with Salesforce releases, new functionality, best practices, and emerging technologies.