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Support Engineer Tier 2 (Remote)

🕒 29 days ago
Systems AdministrationTechnical SupportWindows ServerLinux

📜 Description

  • Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager.
  • Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues.
  • Manage and rotate privileged credentials across Windows, Linux, and Database platforms.
  • Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows.
  • Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments.

🛠️ Requirements

  • Must-Have: 3+ years of experience in Systems Administration or L2 Technical Support (Enterprise level).
  • Infrastructure: Solid experience with Windows Server (2016/2019/2022) and Windows Clustering / Network Load Balancing (NLB) Administration.
  • OS Diversity: Experience working with Linux or Unix Operating Systems (Command line proficiency).
  • Networking: Proficiency in TCP/IP, DNS, and Firewall configurations to ensure SaaS-to-On-Prem connectivity. Packet analysis.
  • Education: Computer Science education and/or relevant technical certifications (Microsoft, Security+, etc.).
  • Analysis: Ability to perform root-cause analysis using Event Viewer, PowerShell, and system logs.
  • English Level: C1
Meridianlink

System Administration Consultant

Meridianlink👥 501 - 1000 employees🏢 Computer Software
🕒 yesterday

The System Administration Consultant delivers implementation and ongoing managed services, education on best practices, and other billable professional offerings to new and existing customers within the defined scope of the Admin Pro.

Meridianlink SoftwareSystem AdministrationConsultative GuidanceBusiness Process Design

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