📅 Sep 9
Own post-sales relationships for traffic technology customers, guiding onboarding, adoption, renewals, and technical problem-solving while monitoring account health and helping municipalities realize lasting value.
Technical Customer Success Manager - AI Agents
📅 Sep 17
Customer SuccessB2B SaaSAccount ManagementAI Agent Configuration
📜 Description
- Own customer accounts and support successful adoption of AI agents.
- Configure and test AI agents, prompts, workflows, and call flows to customer specifications.
- Run customer go-lives, including supported EHR and scheduling integrations, configuration, testing, and communication.
- Track open items and escalations, troubleshoot customer issues, and serve as the main point of contact.
- Partner with integration engineering on custom APIs and integrations.
- Document customer interactions, product feedback, and best practices while supporting retention and expansion.
🛠️ Requirements
- Proven experience in a customer success or account management role, preferably within a B2B SaaS environment.
- Strong technical aptitude with the ability to configure AI agents, prompts, workflows, and call flows.
- Exceptional spoken and written English communication skills.
- Demonstrated proactive follow-through and attention to detail in customer interactions.
- Experience with customer retention and expansion strategies.
- Ability to work independently and manage multiple customer accounts simultaneously.
- Familiarity with EHR/scheduling systems is a plus.
- Willingness to work full-time during US business hours.
- Experience in technical troubleshooting and software configuration.
- Background in customer support or technical support roles.
✨ Benefits
- Opportunity to work remotely from anywhere in South Africa.
- Engaging company culture with a focus on professional development and growth opportunities.
- Access to advanced tools and technologies in the AI space.
- Collaborative and supportive team environment.
- Regular training and opportunities to enhance technical skills.
- Participation in team-building activities and company events.
Full job description
About the Role
We are seeking a passionate and technically skilled Technical Customer Success Manager for our AI Agents team in South Africa. This role is pivotal in ensuring customer satisfaction and success through proactive engagement and technical expertise. You will be responsible for configuring, troubleshooting, and optimizing our software solutions to meet the unique needs of our customers.
Your primary focus will be on B2B SaaS customer ownership, where you will leverage your strong technical skills and exceptional communication abilities to drive customer retention and expansion. Join us in a dynamic, fast-paced environment where important customer items are addressed on the same day.
We are an equal opportunity employer and value diversity at our company. We encourage applications from all qualified individuals and look forward to hearing from you!
Responsibilities
Requirements
Nice to Have
Onboarding Timeline
Benefits
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