📅 Sep 17
Own B2B SaaS customer accounts by configuring and launching AI agents, troubleshooting issues, coordinating integrations, and driving customer adoption, retention, and expansion.
Technical Customer Success Manager — AI Agents
📅 Sep 17
Customer Success ManagementB2B SaaSAI AgentsAI Workflows
📜 Description
- Manage implementation and ongoing support for B2B SaaS customers.
- Configure software, AI agents, and workflows to meet customer requirements.
- Troubleshoot customer issues, own follow-through, and provide timely updates.
- Develop AI prompts and integrations with clients; involve integration engineering when needed.
- Train customers, document solutions, and build strong client relationships.
🛠️ Requirements
- Proven experience in a customer success management role, particularly within a B2B SaaS environment.
- Technical aptitude to configure software, troubleshoot issues, and understand integrations and AI workflows.
- Strong problem-solving skills and ability to work effectively under pressure in a fast-paced environment.
- Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
- Demonstrated ownership mentality, with a proactive approach to customer service and issue resolution.
- Comfort with technical tools and platforms related to AI agents and integrations.
- Ability to work collaboratively with cross-functional teams, including engineering when necessary.
- Strong organizational skills and attention to detail to manage multiple customer accounts and issues simultaneously.
- Experience with AI technologies and their application in customer service or operations.
- Familiarity with API integrations and software development processes.
✨ Benefits
- Opportunity to work in a rapidly growing company at the forefront of AI technology.
- Collaborative and innovative work environment that encourages professional growth.
- Access to ongoing training and development to enhance your skills and knowledge.
- Remote work opportunities that allow for a flexible work environment.
- Dental
- Retirement plans
- Supportive team culture that values ownership, speed, and proactive engagement.
Full job description
About the Role
The Technical Customer Success Manager for AI Agents is a vital client-facing role focused on ensuring the success of our B2B SaaS customers. In this position, you will take ownership of post-sales processes, working closely with clients to configure our software, troubleshoot any issues, and implement AI agents and workflows. This role is not engineering-focused; rather, it requires a technical background to understand and manage integrations and determine when engineering support is necessary.
You will thrive in a fast-paced environment where quick responses to customer needs are essential. Your proactive approach and technical curiosity will empower you to build strong relationships with our clients, ensuring they achieve their desired outcomes with our solutions. The ideal candidate will possess a deep understanding of customer success principles and a passion for technology.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all walks of life and strive to create equal opportunities for everyone. Thank you for considering a career with us!
Responsibilities
Requirements
Nice to Have
Benefits
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