🕒 3 days ago
Serve as the first point of contact for SaaS customers, resolving support questions across Slack and email, coordinating escalations, and helping build the support function and knowledge base.
Customer Success Representative (CSR)
📅 Jul 13
Customer SupportCustomer SuccessClient ServicesAccount Coordination
📜 Description
- Respond to customer inquiries through email, chat, phone, ticketing systems, and other channels.
- Provide prompt, professional, solution-oriented support with empathy and ownership.
- Resolve standard customer concerns and escalate complex issues to internal teams.
- Own tickets from receipt through resolution; categorize, prioritize, and document issues accurately.
- Monitor open cases, follow up proactively, and provide regular status updates.
- Meet established service level agreements (SLAs) and maintain accurate interaction records.
🛠️ Requirements
- Bachelor's degree preferred or equivalent work experience.
- 2+ years of experience in Customer Support, Customer Success, Client Services, or Account Coordination. Experience supporting B2B customers is preferred.
- Excellent English communication skills, both written and verbal.
- Comfortable working in a fast-paced, metrics-driven environment.
Full job description
Company Description
Wing connects the world's best talent with winning teams, high-growth businesses, startups, executives, and enterprises that move fast and refuse to settle. We provide top-tier remote talent that takes ownership of the operational work weighing teams down, so leaders can focus on the strategic work that actually moves the business forward.
By embedding skilled, cost-effective operators into our clients' workflows, we help companies scale without the overhead, driving productivity, sharpening execution, and unlocking capacity at every level of the organization. We're digitizing talent and building a global workforce without borders.
About the Role
The Customer Success Representative (CSR) serves as the primary point of contact for customer inquiries, requests, and concerns. This role is responsible for delivering timely, accurate, and professional support while ensuring every customer receives a seamless experience throughout their journey with the company.
The CSR manages customer communications across multiple channels, resolves standard issues independently, coordinates with internal departments when necessary, and maintains accurate documentation of all interactions. The role focuses on responsiveness, issue resolution, customer satisfaction, and operational excellence.
What You'll Own
Customer Support
Ticket Management
Qualifications
Similar jobs
Search more Customer Support Specialist jobs
🕒 3 days ago
Provides Tier 1 support by responding to customer calls, emails, and chats, troubleshooting product issues, educating users, and documenting interactions while escalating technical issues when needed.
CS1 Patient Onboarding Agent (Customer Support)
🕒 3 days ago
20four7VA👥 51 - 200 employees🏢 Staffing And Recruiting
🕒 3 days ago
Guide patients from purchase through manufacturing readiness by coordinating onboarding, telehealth scheduling, impression kits, and cross-functional support while managing a high-volume caseload across phone, SMS, and email.
🕒 3 days ago
Own customer support and support operations for Membee, resolving customer issues while improving help content, in-product guidance, and AI support to reduce tickets and inform product decisions.
🕒 3 days ago
Provide fast, helpful, and empathetic customer support across email and phone, resolving inquiries, tracking follow-ups, escalating complex issues, and meeting service and satisfaction KPIs.