🕒 8 days ago
Build and optimize automated customer journeys for long-tail accounts, using digital engagement, product education, and customer health data to improve adoption, retention, renewals, and growth at scale.
Customer Success & Account Manager — AI Agents
📅 Sep 17
Customer SuccessB2B SoftwareAccount ManagementCustomer Onboarding
📜 Description
- Manage customer accounts, track status, issues, and growth opportunities.
- Lead onboarding and implementation by configuring AI agents and connecting supported systems.
- Test configurations before launch and troubleshoot issues, escalating when needed.
- Run onboarding, implementation, and check-in calls; follow up promptly on open items.
- Monitor account health, identify churn risks, and support retention, renewals, and expansion.
- Document recurring issues and share customer feedback and automation opportunities with the product team.
🛠️ Requirements
- 2+ years of experience in a customer-facing B2B software role.
- Proven track record of managing customer accounts independently.
- Excellent spoken and written English communication skills.
- Experience in configuring software applications.
- Technical proficiency to troubleshoot and learn new software.
- Strong organizational skills to manage multiple accounts and open items effectively.
- Experience in retention, renewal, and expansion conversations.
- Genuine interest in AI and its applications in business operations.
- Ability to work during US business hours.
- Familiarity with workflow builders, automation, or no-code tools.
✨ Benefits
- Fully remote work environment with opportunities to collaborate with a diverse team.
- Access to ongoing professional development and learning opportunities.
- Competitive compensation package based on experience.
- Opportunity to work in a fast-paced, innovative company at the forefront of AI technology.
- Culture of open communication and continuous improvement.
- Involvement in shaping the future of AI solutions for businesses.
Full job description
About Central
Central builds AI agents that do real work for businesses. Our agents are designed to answer phones, book appointments, look up records, follow up with customers, transfer calls, and integrate into scheduling and healthcare systems. As we rapidly expand into back-office workflows, we are looking for a passionate Customer Success & Account Manager to join our fully remote team.
In this role, you will own the customer relationship post-signature, ensuring a smooth onboarding process, facilitating adoption, and driving retention and expansion. You'll be responsible for configuring AI agents and troubleshooting issues before escalating to engineering. We value swift action, and your efforts will directly impact customer satisfaction and business growth.
We are an equal opportunity employer and value diversity at our company. We encourage all qualified candidates to apply and look forward to exploring your potential with Central.
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