Remote Jobs RockRemote Jobs Rock

Principal Customer Success Manager

🕒 7 days ago
Customer SuccessRenewal ManagementNet Revenue GrowthExecutive Relationship Building

📜 Description

  • Own the Renewal Lifecycle: Act as the primary commercial owner for your book of business, managing the end-to- end renewal process and hitting retention targets.
  • Drive Net Revenue Growth: Identify and qualify upsell opportunities within your accounts, collaborating with Sales to expand Forter's footprint.
  • Quarterback Executive Value: Lead MBRs and QBRs to communicate Forter's performance, ROI, and strategic impact to client stakeholders.
  • Strategic Advocacy: Convert client success into commercial momentum by securing references and case studies that serve as sales accelerators.
  • Product & Roadmap Influence: Translate client business needs into actionable insights for our Product and leadership

🛠️ Requirements

  • that will be the cornerstone of your future career.
  • What you'll be doing:
  • Own the Renewal Lifecycle: Act as the primary commercial owner for your book of business, managing the end-to- end renewal process and hitting retention targets.
  • Drive Net Revenue Growth: Identify and qualify upsell opportunities within your accounts, collaborating with Sales to expand Forter's footprint.
  • Quarterback Executive Value: Lead MBRs and QBRs to communicate Forter's performance, ROI, and strategic impact to client stakeholders.
  • Strategic Advocacy: Convert client success into commercial momentum by securing references and case studies that serve as sales accelerators.

Benefits

  • Competitive salary and bonus plan • Restricted Stock Units (RSU's) • Private health insurance, including vision and dental coverage •
MongoDB

Senior Customer Success Manager

MongoDB👥 10,000+ employees🏢 Software Development🤝 B2B
🔥 16 hours ago

As a Senior Customer Success Manager, you will guide Enterprise customers through complex journeys on MongoDB, maximizing their success and lifetime value while mentoring team members.

Customer SuccessAccount ManagementTechnical AdvisoryRisk Mitigation
MongoDB

Senior Customer Success Manager - FSI

MongoDB👥 10,000+ employees🏢 Software Development🤝 B2B
🔥 16 hours ago

As a Senior Customer Success Manager, you will guide Enterprise accounts through complex journeys on MongoDB, maximizing customer value and driving long-term success.

Customer SuccessAccount ManagementTechnical AdvisoryRisk Mitigation
Celonis

Client Value Partner - Retail

Celonis👥 1001 - 5000 employees🏢 Computer Software
🔥 22 hours ago

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering
Celonis

Client Value Partner - Public Sector

Celonis👥 1001 - 5000 employees🏢 Computer Software
🔥 22 hours ago

As a Client Value Partner in the Public Sector, you will lead data-driven business transformation initiatives, engaging with C-Level Executives to drive customer success and maximize value realization.

Customer SuccessStrategy ConsultingBusiness TransformationChange Management

Trusted by Remote Workers