Strategic Account Manager - US

Location Preference: Remote, anywhere in the US.

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About the role:

The Strategic Account Manager (SAM) owns the commercial success, growth, and long-term partnership of Fingerprint’s most strategic customers. This role is responsible for renewals, expansions, and multi-year account strategy, working in close partnership with Strategic CSMs, Customer Success Engineers (CSEs), Sales, and Product.

The Strategic Account Manager acts as the CEO of the account from a commercial perspective, ensuring customers continue to realize increasing value from Fingerprint while expanding adoption across teams, use cases, and geographies.

This is a highly visible role that requires strong executive presence, deep business acumen, and the ability to navigate complex customer organizations.

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Responsibilities:

Account Strategy & Commercial Ownership

• Own the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations.
• Develop and maintain multi-year account plans that align customer business goals with Fingerprint’s product roadmap and value proposition.
• Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motions.
• Ensure on-time, predictable renewals with clear forecasting and risk mitigation.

Expansion & Growth

• Identify and qualify new expansion opportunities across products, features, teams, regions, and use cases.
• Partner with CSMs and CSEs to translate technical success and outcomes into commercial growth conversations.
• Build and maintain a healthy, accurate expansion pipeline for assigned accounts.
• Lead executive-level discussions tied to ROI, business outcomes, and strategic alignment.

Executive Relationships & Stakeholder Management

• Build trusted relationships with senior decision-makers and economic buyers within each account.
• Multi-thread across technical, product, fraud, risk, and business stakeholders. Build and expand on organization maps for holistic account coverage.
• Act as a senior point of escalation for commercial and relationship-driven issues.
• Represent the customer internally and advocate for their needs across Product, Engineering, and Leadership.

Cross-Functional Collaboration

• Ensure tight handoffs and clear role clarity between Success and Sales throughout the customer lifecycle.
• Partner closely with:
  • - Strategic CSMs (value realization, adoption, outcomes)
  • - Strategic CSEs (technical depth, integrations, architecture)
  • - Account Executives (territory alignment, expansion strategy)
  • - Product (feedback, roadmap alignment, betas)
  • - Marketing (case studies, customer quotes, joint marketing opportunities)

Forecasting & Reporting

• Own renewal and expansion forecasting for assigned accounts.
• Maintain high pipeline accuracy and visibility in SFDC.
• Track and report on key commercial metrics, risks, and opportunities.

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Qualifications:

• 7-10+ years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaS.
• Proven experience managing large, complex enterprise or strategic accounts with multi-stakeholder buying groups.
• Strong track record of renewals, expansions, and long-term account growth.
• Experience working in highly technical products or platforms (e.g., developer tools, security, fraud, infrastructure, data).
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.

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Compensation & Transparency

For US-based employees, the cash base compensation range for this role is $122,000 - $165,000 (OTE $163,000 - $220,000). We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. However, these ranges are specific to the hiring location and may differ within or outside the US. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.