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Senior Security Solutions Engineer

🕒 8 days ago
Security SolutionsCustomer SuccessTechnical DocumentationRoot-cause Analysis

📜 Description

  • Serve as the go-to escalation point for Customer Success, addressing technical questions from CSMs, TAMs, and TSEs.
  • Participate in customer calls to provide deep technical expertise alongside CSMs or TAMs.
  • Identify knowledge gaps and create comprehensive documentation to improve response times.
  • Collaborate with Security, Detection & Response, and Engineering teams to operationalize knowledge.
  • Curate knowledge repositories and guide teams to self-service answers.
  • Mentor less experienced teammates and track inquiry volumes for prioritization.

🛠️ Requirements

  • 7+ years of experience in security, with at least half in a technical, customer-facing role.
  • Deep knowledge across three or more security product areas (EDR, NDR, SIEM, cloud, etc.).
  • Strong communication skills for engaging with both technical practitioners and senior leadership.
  • Proficient in root-cause analysis and troubleshooting complex technical issues.
  • Understanding of the cybersecurity market, including products and their strengths/weaknesses.
  • Fluency in security controls across various platforms (Windows, Unix/Linux, AWS, etc.).
  • Familiarity with attack vectors, threat tactics, and the attack lifecycle.

Benefits

  • Unlimited PTO
  • Up to 24 weeks of parental leave
  • Excellent health benefits
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