The NextGen EPM Tier 1 Support Specialist provides essential first-level support to users, addressing basic issues and ensuring efficient operation of the NextGen Practice Management system.
As a Jr. Service Desk Agent, you will provide first-level technical support, assist with incident management, and enhance staff experience through effective communication and documentation.
As an Associate Customer Support Specialist, you will be the first line of defense for customers, resolving Tier 1 cases across payroll, taxes, HR, and benefits while developing product specialization.
Provide exceptional customer support by assisting restaurant owners and customers with account management and order inquiries as a Bilingual Inbound Support Specialist.
Own the execution of Media Intelligence Digests, ensuring timely delivery of accurate intelligence while collaborating with various teams to enhance client experience.
