🕒 3 days ago
Guide enterprise customers in maximizing Adobe Experience Cloud value by improving adoption, measuring business outcomes, managing account health, and coordinating retention and expansion strategies.
Senior Strategic Customer Success Manager – Growth & Expansion (m/w/d)
📅 Jul 10, 2025
Customer Success ManagementB2B SaaSData-driven StrategiesKPI Development
📜 Description
- Work with existing customers to maximize the potential of our platform with a focus on growth and sustainable activation.
- Develop data-driven strategies to increase adoption and assist customer teams in identifying relevant use cases.
- Segment accounts based on usage behavior and maturity, identifying power users and internal champions.
- Utilize KPIs like login frequency and feature usage to derive actionable insights and shape our CS KPI system.
- Transform Customer Success from a support role into a strategic growth function.
🛠️ Requirements
- Experience in strategic Customer Success Management in a B2B SaaS environment, focusing on adoption and expansion.
- Familiarity with modular, configurable SaaS solutions and the importance of stakeholder alignment.
- Ability to think in segments, success logic, and KPI systems rather than just ticketing.
- Technical understanding of platform logic, ideally with Low-/No-Code tools.
- Strong communication skills with both business stakeholders and IT users.
✨ Benefits
- Weiterbildung
- Wir unterstützen dich bei deiner persönlichen Weiterentwicklung!
- Flexible Arbeitszeiten und remote work
- Du hast einen wichtigen Termin am Vormittag? Kein Problem! Du entscheidest wo und wann du arbeiten möchtest.
- Fitness-Studio oder Urban Sports Club
- Bleib fit und trainiere im Fitnessstudio (mit Pool und Sauna), das nur 5 Minuten vom Büro entfernt ist.
- Regelmäßige
Full job description
Du willst nicht nur betreuen, sondern echte Wirkung erzielen? In dieser Rolle begleitest du unsere Kunden nicht durch Tickets, sondern durch Wachstumsphasen: Du hilfst dabei, unsere SaaS-Plattform strategisch in Bestandsaccounts zu verankern, neue Use Cases zu aktivieren und Accounts systematisch auszubauen. Wenn du Lust hast, Impact im Customer Success wirklich messbar zu machen, freuen wir uns auf dich.
epilot digitalisiert die Energiewirtschaft mit einer einzigartigen Cloud-Software. Wir sind ein wachsendes Scale-Up im Herzen von Köln. Unsere Mission: epilot revolutioniert die Zusammenarbeit von allen Marktpartnern, die in der Energiewelt zur Erbringung von Produkten und Dienstleistungen zusammenarbeiten. Wir bieten innerhalb der Cloudwelt ein großes Netzwerk aus Partnern, welches durch die Community ständig erweitert wird.
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