Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts.
As a Customer Success Manager, you will maximize digital implementation and retention of Wiley's solutions while providing exceptional support to customers and faculty.
Manage critical technical escalations for premium SaaS clients, ensuring adherence to Service Level Agreements while delivering elite customer support.
The Customer Experience Manager oversees the entire post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving strategic relationships and optimizing workflows.
The Customer Experience Manager leads the post-sale journey, focusing on onboarding, retention, and contract renewals while maximizing upsells and building strategic relationships.
