E-Commerce Logistics & Warehouse Coordinator - Eataly Corporate

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

We are seeking a detail-oriented and proactive E-commerce Logistics & Warehouse Coordinator to join our team. This hybrid role will oversee the end-to-end logistics of our e-commerce operations, including order fulfillment, returns management, carrier coordination, and inventory control, while also supporting retail warehouse operations. The ideal candidate will ensure seamless collaboration between e-commerce and warehouse teams, maintaining accuracy, efficiency, and customer satisfaction.

Responsibilities:

• Monitor and track e-commerce orders from placement to delivery, ensuring timely fulfillment and resolving any delays or issues.
• Manage the entire returns process, including receiving, inspecting, restocking, and refund processing, while maintaining accurate records.
• Liaise with shipping carriers (e.g., FedEx, UPS, DHL) to negotiate rates, resolve delivery issues, and ensure compliance with shipping policies.
• Coordinate with suppliers and internal teams to ensure optimal stock levels for e-commerce, preventing stockouts or overstock situations.
• Verify and process invoices from carriers and suppliers, ensuring timely payments and resolving discrepancies.
• Track and report on KPIs such as order accuracy, delivery times, return rates, and carrier performance.
• Identify inefficiencies in e-commerce logistics workflows and propose/implement solutions to enhance productivity, reduce costs, or improve customer experience.
• Manage warehouse operations and coordinate B2B customer orders, while providing operational support to retail stores, ensuring timely fulfillment and effective communication across all channels.
• Monitor retail stock levels, conduct regular audits, and reconcile discrepancies between system records and physical inventory.
• Assist in receiving, storing, and organizing retail inventory, ensuring efficient space utilization and easy accessibility.
• Investigate and resolve inventory discrepancies (e.g., shortages, overages, or misplaced items) in collaboration with the Warehouse Manager.
• Coordinate transfers between warehouse locations or channels (e.g., retail to e-commerce) as needed.
• Participate in or lead cycle counting initiatives to maintain inventory accuracy.
• Work closely with the Supply Chain team to align e-commerce and warehouse operations with broader business goals.
• Communicate proactively with Customer Service to address logistics-related inquiries or complaints.
• Support Procurement and Finance teams with data and insights for demand planning and budgeting.

Qualifications

Required Experience:

• 2+ years in e-commerce logistics, warehouse operations, or inventory management.
• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Proficiency in WMS (Warehouse Management Systems), ERP software, and e-commerce platforms (e.g. Microsoft D365 and Shiphero)
• Strong attention to detail and ability to analyze data to identify trends or issues in inventory or logistics.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Excellent written and verbal communication skills to collaborate with internal teams and external partners.
• Proactive approach to resolving logistics or inventory discrepancies.

Preferred Experience:

• Experience working in a hybrid role (office + warehouse).
• Familiarity with 3PL (Third-Party Logistics) providers.
• Knowledge of barcode scanning systems and inventory auditing best practices.
• Basic understanding of supply chain finance (e.g., freight costs, customs, or duty calculations).
• Strong excel and analytical skills.

Work Environment:

Hybrid Schedule: Flexibility to work up to 2 days on-site at the warehouse located in Jersey City, NJ and 3 days in the office in NYC.

Travel: Occasional travel to other warehouse locations

Annual Salary Range: $70,000 - $75,000

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.