🕒 25 days ago
As a Staff Customer Success Manager, you will drive strategic customer success by developing success plans, navigating complex organizations, and leveraging data analytics to deliver exceptional business value.
Lead Customer Success Manager - APAC
🕒 4 days ago
Customer SuccessAccount ManagementRenewal ManagementCybersecurity
📜 Description
- Serve as the primary post-sales contact for APAC customers.
- Drive customer onboarding, implementation, and adoption of Dragos solutions.
- Partner with customers to define success criteria and achieve measurable business outcomes.
- Own customer success plans and conduct business reviews to assess value, build advocacy, and identify expansion opportunities.
- Monitor customer health and retention, identify commercial and technical risks, and develop account recovery plans.
- Maintain customer records and collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support.
🛠️ Requirements
- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors, including renewal management.
- Excellent communication, presentation, relationship-building, and executive communication skills.
- Ability to work independently and manage complex customer relationships while influencing key stakeholders.
- Understanding of cybersecurity and its connection to business outcomes.
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is preferred.
- Willingness to travel 25%.
✨ Benefits
- Competitive equity package
- Comprehensive benefits plan
Full job description
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role:
As the Lead Customer Success Manager (CSM) for APAC, you will serve as a trusted advisor to our clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You’ll work with sales, technical account managers, resident engineers and solution architects to leverage positive business outcomes to promote operationalisation and prove the value of all Dragos offerings.
Responsibilities:
- Serve as the primary post-sales point of contact for customers in the APAC region.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
- Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes.
- Own customer success plans and conduct regular business reviews to assess value realisation, promote advocacy, and identify expansion opportunities.
- Account and Churn Risk Management: Own customer management (directly for certain segments), customer retention and health metrics, ensuring proactive engagement, value realisation, and commercial and technical risk identification, to minimise churn (GDR) and increase expansion velocity (NDR).
- Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of success and at-risk account recovery plans.
- Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.
Qualifications:
- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management.
- Excellent communication, presentation, and relationship-building skills.
- Comfortable working independently in a remote-first environment.
- Proven ability to manage complex customer relationships and influence key stakeholders.
- Understanding of cybersecurity and how that translates business level outcomes.
- Strong executive presence, written, and verbal communications skills.
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is preferred.
- Willingness to travel 25%.
Compensation:
- OTE: A$ 200,000.00
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-BR1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
Similar jobs
Search more Customer Success Manager jobs
📅 Sep 1
Own ongoing success for a portfolio of legal-sector customers, driving adoption, education, and long-term value while building the playbooks, health metrics, and programs that shape Chamelio’s customer success function.
📅 Aug 4
As a Lead Retention Specialist, you will enhance customer relationships, drive retention strategies, and maximize revenue while ensuring a positive customer experience.
📅 Jul 30
Own strategic post-sales relationships for enterprise accounts, driving retention, customer value, and expansion while aligning technical delivery with executive business goals.
📅 May 4
The Customer Strategy & Success Lead will build and scale the customer success function for Evio's digital health portfolio, focusing on payer strategy and customer relationship expansion.